订单异议开发

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朱昊天
2026-06-17 19:31:10 +08:00
parent d5736cd5f8
commit 27807c14eb
19 changed files with 2455 additions and 10 deletions

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<template>
<div class="app-container dispute-page">
<div class="dispute-topbar">
<el-tabs v-model="activeTab" class="dispute-topbar__tabs" @tab-click="handleTabChange">
<el-tab-pane v-for="item in stepOptions" :key="item.tab" :name="item.tab">
<template #label>
<span>{{ item.label }}</span>
</template>
</el-tab-pane>
</el-tabs>
<div class="dispute-topbar__right">
<el-radio-group v-model="activeStatus" size="small" @change="handleStatusChange">
<el-radio-button label="todo">待办</el-radio-button>
<el-radio-button label="done">已处理</el-radio-button>
<el-radio-button label="all">全部</el-radio-button>
</el-radio-group>
<el-input
v-model="keyword"
clearable
placeholder="订单号 / 客户"
@keyup.enter="handleQuery"
@clear="handleQuery"
>
<template #append>
<el-button icon="Search" @click="handleQuery" />
</template>
</el-input>
<el-button plain icon="Refresh" :loading="loading" @click="getList">刷新</el-button>
</div>
</div>
<el-row :gutter="16">
<el-col :xs="24" :sm="8" :md="7" :lg="6" :xl="5" class="dispute-left">
<div class="left-list" v-loading="loading">
<div class="left-header">
<div class="left-header__title">{{ leftTitle }}</div>
<el-button size="small" plain icon="Refresh" :loading="loading" @click="getList">刷新</el-button>
</div>
<el-empty v-if="!displayList.length && !loading" :description="emptyDescription" />
<el-scrollbar v-else class="left-scroll">
<div
v-for="item in displayList"
:key="item.taskId || item.orderId"
class="dispute-card"
:class="{ active: item.orderId === selectedOrderId }"
@click="handleSelectRow(item)"
>
<div class="dispute-card__row">
<div class="dispute-card__title">{{ item.orderCode || '-' }}</div>
<div class="dispute-card__tags">
<el-tag v-if="item.status" size="small" :type="item.status === 'DONE' ? 'success' : 'warning'" effect="plain">
{{ item.status === 'DONE' ? '已处理' : '待办' }}
</el-tag>
<el-tag size="small" type="info" effect="plain">{{ item.taskName || '-' }}</el-tag>
</div>
</div>
<div class="dispute-card__meta">
<div class="dispute-card__meta-item">客户{{ item.customerName || '-' }}</div>
<div class="dispute-card__meta-item">
<span>创建{{ formatTime(item.createTime) }}</span>
<span v-if="item.endTime" style="margin-left: 10px;">完成{{ formatTime(item.endTime) }}</span>
</div>
</div>
</div>
</el-scrollbar>
</div>
</el-col>
<el-col :xs="24" :sm="16" :md="17" :lg="18" :xl="19" class="dispute-right">
<el-card shadow="never" class="right-card">
<template #header>
<div class="right-header">
<div>
<div class="right-title">{{ rightTitle }}</div>
<div class="right-subtitle">
<span v-if="currentRow && currentRow.orderCode">当前{{ currentRow.orderCode }}</span>
<span v-else>请选择左侧异议单据</span>
</div>
</div>
<div class="right-actions">
<el-button plain icon="Refresh" size="small" :loading="loading" @click="getList">刷新</el-button>
</div>
</div>
</template>
<div class="right-body">
<el-empty v-if="!currentRow || !currentRow.orderId" description="← 请选择左侧异议列表" />
<DisputeFlow
v-else
:order-id="currentRow.orderId"
:order-code="currentRow.orderCode"
:customer-id="currentRow.customerId"
:customer-name="currentRow.customerName"
/>
</div>
</el-card>
</el-col>
</el-row>
</div>
</template>
<script setup>
import { computed, onActivated, onBeforeUnmount, onMounted, ref, watch } from 'vue'
import { listOrderDisputeTaskList } from '@/api/oa/orderDisputeFlow'
import DisputeFlow from '@/views/oms/order/panels/disputeFlow.vue'
const stepOptions = [
{ tab: 'all', stepKey: undefined, label: '全部' },
{ tab: 'acceptTask', stepKey: 'acceptTask', label: '异议接收' },
{ tab: 'physicalTask', stepKey: 'physicalTask', label: '实物确认' },
{ tab: 'analysisTask', stepKey: 'analysisTask', label: '原因分析' },
{ tab: 'planTask', stepKey: 'planTask', label: '处置方案' },
{ tab: 'visitTask', stepKey: 'visitTask', label: '闭环回访' }
]
const activeTab = ref('all')
const activeStatus = ref('todo')
const loading = ref(false)
const list = ref([])
const currentRow = ref(null)
const keyword = ref('')
const selectedOrderIdByTab = ref({})
const silentRefreshing = ref(false)
let fastRefreshTimers = []
let autoRefreshTimer = null
const inFlight = ref(false)
let pendingRefresh = false
let lastFetchKey = ''
const stepMeta = computed(() => stepOptions.find(item => item.tab === activeTab.value) || stepOptions[0])
const activeLabel = computed(() => stepMeta.value.label || '全部')
const selectedOrderId = computed(() => currentRow.value?.orderId)
const statusLabel = computed(() => {
if (activeStatus.value === 'done') return '已处理'
if (activeStatus.value === 'all') return '全部'
return '待办'
})
const displayList = computed(() => {
const kw = (keyword.value || '').trim().toLowerCase()
if (!kw) return list.value
return list.value.filter(item => {
const orderCode = (item.orderCode || '').toLowerCase()
const customerName = (item.customerName || '').toLowerCase()
return orderCode.includes(kw) || customerName.includes(kw)
})
})
const emptyDescription = computed(() => {
const prefix = activeLabel.value === '全部' ? '' : activeLabel.value + ' '
return `暂无${prefix}订单异议${statusLabel.value}`.trim()
})
const leftTitle = computed(() => {
const prefix = activeLabel.value === '全部' ? '订单异议' : activeLabel.value
return `${prefix}${statusLabel.value}`
})
const rightTitle = computed(() => {
const prefix = activeLabel.value === '全部' ? '订单异议' : `订单异议 - ${activeLabel.value}`
return `${prefix}${statusLabel.value}`
})
function formatTime(val) {
if (!val) return '-'
try {
return new Date(val).toLocaleString()
} catch (e) {
return String(val)
}
}
function handleQuery() {
const nextList = displayList.value
if (!nextList.length) {
currentRow.value = null
return
}
const selectedId = currentRow.value?.orderId
if (selectedId && nextList.some(item => item.orderId === selectedId)) return
currentRow.value = nextList[0]
selectedOrderIdByTab.value = { ...selectedOrderIdByTab.value, [selectionKey()]: currentRow.value.orderId }
}
function fetchKey() {
return `${activeTab.value}|${activeStatus.value}`
}
async function getList(options) {
lastFetchKey = fetchKey()
if (inFlight.value) {
pendingRefresh = true
return
}
const silent = options && options.silent
if (silent) {
if (silentRefreshing.value) return
silentRefreshing.value = true
} else {
loading.value = true
}
inFlight.value = true
const localFetchKey = lastFetchKey
try {
const res = await listOrderDisputeTaskList(stepMeta.value.stepKey, activeStatus.value, 200)
if (localFetchKey !== fetchKey()) {
return
}
list.value = res?.data || []
restoreSelection()
} finally {
inFlight.value = false
if (silent) {
silentRefreshing.value = false
} else {
loading.value = false
}
if (pendingRefresh) {
pendingRefresh = false
getList({ silent: true })
}
}
}
function handleSelectRow(row) {
currentRow.value = row
selectedOrderIdByTab.value = { ...selectedOrderIdByTab.value, [selectionKey()]: row.orderId }
}
function selectionKey() {
return `${activeTab.value}:${activeStatus.value}`
}
function restoreSelection() {
const savedOrderId = selectedOrderIdByTab.value?.[selectionKey()]
if (!list.value.length) {
currentRow.value = null
return
}
if (savedOrderId) {
const exist = list.value.find(item => item.orderId === savedOrderId)
if (exist) {
currentRow.value = exist
return
}
}
const nextList = displayList.value
currentRow.value = nextList[0] || list.value[0]
if (currentRow.value?.orderId) {
selectedOrderIdByTab.value = { ...selectedOrderIdByTab.value, [selectionKey()]: currentRow.value.orderId }
}
}
function handleTabChange() {
keyword.value = ''
getList()
}
function handleStatusChange() {
keyword.value = ''
getList()
startAutoRefresh()
}
function handleTaskChanged() {
scheduleFastRefresh()
}
onMounted(() => {
if (typeof window !== 'undefined') {
window.addEventListener('order-dispute-task-changed', handleTaskChanged)
}
if (typeof document !== 'undefined') {
document.addEventListener('visibilitychange', handleVisibilityChange)
}
getList()
startAutoRefresh()
})
onActivated(() => {
getList({ silent: true })
startAutoRefresh()
})
onBeforeUnmount(() => {
if (typeof window !== 'undefined') {
window.removeEventListener('order-dispute-task-changed', handleTaskChanged)
}
if (typeof document !== 'undefined') {
document.removeEventListener('visibilitychange', handleVisibilityChange)
}
stopAutoRefresh()
})
watch(keyword, () => {
handleQuery()
})
function clearFastRefresh() {
if (fastRefreshTimers && fastRefreshTimers.length) {
fastRefreshTimers.forEach(id => clearTimeout(id))
}
fastRefreshTimers = []
}
function scheduleFastRefresh() {
clearFastRefresh()
getList({ silent: true })
if (typeof document !== 'undefined' && document.visibilityState === 'hidden') return
fastRefreshTimers.push(setTimeout(() => getList({ silent: true }), 400))
fastRefreshTimers.push(setTimeout(() => getList({ silent: true }), 1200))
fastRefreshTimers.push(setTimeout(() => getList({ silent: true }), 2500))
}
function stopAutoRefresh() {
if (autoRefreshTimer) {
clearInterval(autoRefreshTimer)
autoRefreshTimer = null
}
}
function startAutoRefresh() {
stopAutoRefresh()
if (activeStatus.value !== 'todo') return
if (typeof document !== 'undefined' && document.visibilityState === 'hidden') return
autoRefreshTimer = setInterval(() => {
if (typeof document !== 'undefined' && document.visibilityState === 'hidden') return
getList({ silent: true })
}, 3000)
}
function handleVisibilityChange() {
startAutoRefresh()
}
</script>
<style scoped>
.dispute-page {
height: calc(100vh - 110px);
}
.dispute-topbar {
display: flex;
align-items: center;
justify-content: space-between;
gap: 12px;
margin-bottom: 12px;
flex-wrap: wrap;
}
.dispute-topbar__tabs {
flex: 1;
min-width: 360px;
}
.dispute-topbar__tabs :deep(.el-tabs__header) {
margin: 0;
}
.dispute-topbar__right {
display: flex;
align-items: center;
gap: 10px;
flex-wrap: wrap;
}
.dispute-left,
.dispute-right {
height: calc(100vh - 170px);
}
.left-list {
border: 1px solid var(--el-border-color-light);
border-radius: 6px;
padding: 10px;
background: #fff;
height: 100%;
}
.left-header {
display: flex;
align-items: center;
justify-content: space-between;
gap: 10px;
margin-bottom: 10px;
}
.left-header__title {
font-weight: 600;
color: #303133;
}
.left-scroll {
height: 100%;
}
.dispute-card {
border: 1px solid var(--el-border-color-light);
border-radius: 6px;
padding: 10px;
margin-bottom: 10px;
cursor: pointer;
background: #fff;
}
.dispute-card.active {
border-color: var(--el-color-primary);
background: var(--el-color-primary-light-9);
}
.dispute-card__row {
display: flex;
align-items: center;
justify-content: space-between;
gap: 10px;
}
.dispute-card__tags {
display: flex;
align-items: center;
gap: 6px;
flex-shrink: 0;
}
.dispute-card__title {
font-weight: 600;
color: #303133;
line-height: 20px;
word-break: break-all;
}
.dispute-card__meta {
margin-top: 6px;
display: flex;
flex-direction: column;
gap: 4px;
color: #606266;
font-size: 12px;
}
.right-card {
height: 100%;
}
.right-header {
display: flex;
align-items: center;
justify-content: space-between;
gap: 12px;
}
.right-title {
font-size: 18px;
font-weight: 700;
color: #303133;
}
.right-subtitle {
margin-top: 4px;
font-size: 12px;
color: #909399;
}
.right-body {
height: calc(100% - 8px);
overflow: auto;
}
</style>