feat: 新增售后异议管理全流程功能
本次提交完成售后异议管理模块的开发，主要包括以下内容： 1. 新增售后异议主页面、待办页面和意见填写页面 2. 新增5个通用业务组件用于页面渲染 3. 新增4个业务API接口文件 4. 优化流程图表单描述、文件列表样式和钢卷信息展示 5. 完善投诉受理单的日期格式化和实体类继承
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314
klp-ui/src/views/wms/post/objection/opinion.vue
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314
klp-ui/src/views/wms/post/objection/opinion.vue
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<template>
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<div class="app-container">
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<div class="filter-bar">
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<div class="dept-tabs">
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<span v-for="tab in deptTabs" :key="tab.key" class="dept-tab" :class="{ active: activeDept === tab.key }" @click="switchDept(tab.key)">
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{{ tab.label }}
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</span>
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</div>
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<el-form :model="queryParams" ref="queryForm" size="small" class="filter-form">
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<el-form-item label="售后编号">
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<el-input v-model="queryParams.complaintNo" placeholder="请输入售后编号" clearable @keyup.enter.native="handleQuery" />
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</el-form-item>
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<el-form-item label="任务状态">
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<el-select v-model="queryParams.taskStatus" placeholder="请选择" clearable>
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<el-option label="待填写" :value="0" />
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<el-option label="已完成" :value="1" />
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</el-select>
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</el-form-item>
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<el-form-item>
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<el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">搜索</el-button>
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<el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
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</el-form-item>
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</el-form>
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</div>
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<el-table v-loading="loading" :data="taskList" border>
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<el-table-column label="售后编号" align="center" width="150">
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<template slot-scope="scope">
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{{ (scope.row.acceptInfo || {}).complaintNo || '' }}
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</template>
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</el-table-column>
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<el-table-column label="投诉日期" align="center" width="110">
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<template slot-scope="scope">
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<span>{{ parseTime((scope.row.acceptInfo || {}).complaintDate, '{y}-{m}-{d}') }}</span>
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</template>
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</el-table-column>
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<el-table-column label="任务状态" align="center" prop="taskStatus" width="100">
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<template slot-scope="scope">
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<el-tag v-if="scope.row.taskStatus === 0" type="warning">待填写</el-tag>
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<el-tag v-else-if="scope.row.taskStatus === 1" type="success">已完成</el-tag>
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</template>
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</el-table-column>
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<el-table-column label="处理意见" align="center" min-width="200" show-overflow-tooltip>
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<template slot-scope="scope">
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<div v-html="scope.row.deptOpinion"></div>
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</template>
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</el-table-column>
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<el-table-column label="填写时间" align="center" prop="fillTime" width="160">
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<template slot-scope="scope">
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<span>{{ parseTime(scope.row.fillTime, '{y}-{m}-{d} {h}:{i}:{s}') }}</span>
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</template>
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</el-table-column>
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<el-table-column label="操作" align="center" width="120" class-name="small-padding fixed-width">
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<template slot-scope="scope">
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<el-button v-if="canEdit(scope.row)" size="mini" type="text" icon="el-icon-edit" @click="handleView(scope.row, true)">填写</el-button>
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<el-button v-else size="mini" type="text" icon="el-icon-view" @click="handleView(scope.row, false)">查看</el-button>
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</template>
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</el-table-column>
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</el-table>
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<pagination v-show="total > 0" :total="total" :page.sync="queryParams.pageNum" :limit.sync="queryParams.pageSize" @pagination="getList" />
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<el-dialog :title="(isEditable ? '填写' : '查看') + '处理意见 - ' + getDeptLabel()" :visible.sync="opinionOpen" width="900px" append-to-body :close-on-click-modal="false">
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<div v-loading="detailLoading" class="opinion-dialog">
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<HeaderControlSection
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:complaintNo="acceptDetail.complaintNo"
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:flowStatus="acceptDetail.flowStatus"
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:meta="acceptDetail"
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>
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<template #actions>
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<el-button size="mini" type="text" icon="el-icon-refresh" @click="refreshDetail" title="刷新">刷新</el-button>
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</template>
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<template #basic-info>
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<BasicInfoSection :data="acceptDetail" />
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</template>
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<template #contract-info>
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<ContractInfoSection :coilList="dialogCoilList" />
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</template>
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</HeaderControlSection>
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<el-divider />
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<CoilInfoSection :coilList="dialogCoilList" :loading="coilLoading" :editable="false" />
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<el-divider />
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<div v-if="isEditable" class="opinion-form">
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<div class="section-title">填写处理意见</div>
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<el-form ref="opinionForm" :model="opinionForm" label-width="100px">
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<el-form-item label="处理意见" prop="deptOpinion">
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<editor v-model="opinionForm.deptOpinion" :min-height="200" />
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</el-form-item>
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<el-form-item label="意见文件">
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<file-upload v-model="opinionForm.fillFile" />
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</el-form-item>
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</el-form>
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</div>
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</div>
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<div slot="footer" class="dialog-footer">
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<el-button @click="opinionOpen = false">{{ isEditable ? '取 消' : '关 闭' }}</el-button>
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<el-button v-if="isEditable" :loading="submitLoading" type="primary" @click="submitOpinion">提 交</el-button>
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</div>
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</el-dialog>
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</div>
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</template>
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<script>
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import { listComplaintTask, getComplaintTask, updateComplaintTask } from "@/api/flow/complaintTask";
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import { getComplaintAccept } from "@/api/flow/complaintAccept";
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import { listAcceptCoilRel } from "@/api/flow/acceptCoilRel";
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import HeaderControlSection from "./components/HeaderControlSection.vue";
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import BasicInfoSection from "./components/BasicInfoSection.vue";
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import CoilInfoSection from "./components/CoilInfoSection.vue";
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import ContractInfoSection from "./components/ContractInfoSection.vue";
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export default {
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name: "AftermarketOpinion",
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components: { HeaderControlSection, BasicInfoSection, CoilInfoSection, ContractInfoSection },
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data() {
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return {
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loading: false,
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detailLoading: false,
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coilLoading: false,
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submitLoading: false,
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total: 0,
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activeDept: 'production',
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deptTabs: [
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{ key: 'production', label: '生产部' },
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{ key: 'quality', label: '质量部' },
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{ key: 'sales', label: '销售部' }
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],
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deptMap: { production: 1, quality: 2, sales: 3 },
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queryParams: {
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pageNum: 1,
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pageSize: 10,
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deptId: 1,
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complaintNo: undefined,
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taskStatus: undefined
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},
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taskList: [],
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opinionOpen: false,
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opinionForm: { deptOpinion: '', fillFile: '' },
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acceptDetail: {},
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dialogCoilList: [],
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currentTask: {},
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isEditable: false
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};
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},
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created() {
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this.getList();
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},
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methods: {
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switchDept(key) {
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this.activeDept = key;
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this.queryParams.deptId = this.deptMap[key];
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this.queryParams.pageNum = 1;
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this.getList();
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},
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getList() {
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this.loading = true;
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const params = { ...this.queryParams };
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if (params.taskStatus === '' || params.taskStatus === undefined) {
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delete params.taskStatus;
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}
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listComplaintTask(params).then(response => {
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this.taskList = response.rows || [];
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this.total = response.total;
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}).finally(() => { this.loading = false; });
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},
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handleQuery() {
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this.queryParams.pageNum = 1;
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this.getList();
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},
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resetQuery() {
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this.queryParams.complaintNo = undefined;
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this.queryParams.taskStatus = undefined;
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this.handleQuery();
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},
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handleView(row, editable) {
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this.currentTask = row;
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this.isEditable = editable;
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this.opinionForm = { deptOpinion: '', fillFile: '' };
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this.detailLoading = true;
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this.coilLoading = true;
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this.dialogCoilList = [];
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this.acceptDetail = row.acceptInfo || {};
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listAcceptCoilRel({ acceptId: row.acceptId, pageNum: 1, pageSize: 999 }).then(r => {
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this.dialogCoilList = r.rows || [];
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}).finally(() => { this.coilLoading = false; this.detailLoading = false; });
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getComplaintTask(row.taskId).then(response => {
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const task = response.data || {};
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this.opinionForm = {
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deptOpinion: task.deptOpinion || '',
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fillFile: task.fillFile || ''
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};
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});
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this.opinionOpen = true;
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},
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refreshDetail() {
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if (!this.currentTask.acceptId) return;
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this.detailLoading = true;
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this.coilLoading = true;
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getComplaintAccept(this.currentTask.acceptId).then(response => {
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this.acceptDetail = response.data || {};
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}).finally(() => { this.detailLoading = false; });
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listAcceptCoilRel({ acceptId: this.currentTask.acceptId, pageNum: 1, pageSize: 999 }).then(r => {
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this.dialogCoilList = r.rows || [];
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}).finally(() => { this.coilLoading = false; });
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},
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getDeptLabel() {
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const map = { production: '生产部', quality: '质量部', sales: '销售部' };
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return map[this.activeDept] || '';
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},
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canEdit(row) {
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const status = (row.acceptInfo || {}).flowStatus;
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return (status === 2 || status === 3) && row.taskStatus === 0;
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},
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submitOpinion() {
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if (!this.opinionForm.deptOpinion) {
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this.$modal.msgWarning("请填写处理意见");
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return;
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}
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this.submitLoading = true;
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updateComplaintTask({
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taskId: this.currentTask.taskId,
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acceptId: this.currentTask.acceptId,
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deptId: this.currentTask.deptId,
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deptOpinion: this.opinionForm.deptOpinion,
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fillFile: this.opinionForm.fillFile,
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taskStatus: 1,
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fillTime: this.parseTime(new Date(), '{y}-{m}-{d} {h}:{i}:{s}')
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}).then(() => {
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this.$modal.msgSuccess("意见提交成功");
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this.opinionOpen = false;
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this.getList();
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}).finally(() => { this.submitLoading = false; });
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}
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}
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};
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</script>
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<style scoped>
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.filter-bar {
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background: #fafafa;
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padding: 12px 16px;
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margin-bottom: 12px;
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border-radius: 4px;
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display: flex;
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align-items: center;
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gap: 20px;
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flex-wrap: wrap;
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}
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.dept-tabs {
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display: flex;
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gap: 0;
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}
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.dept-tab {
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padding: 6px 20px;
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cursor: pointer;
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font-size: 13px;
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color: #606266;
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background: #fff;
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border: 1px solid #dcdfe6;
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transition: all 0.2s;
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}
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.dept-tab:first-child {
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border-radius: 4px 0 0 4px;
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}
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.dept-tab:last-child {
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border-radius: 0 4px 4px 0;
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}
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.dept-tab.active {
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color: #fff;
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background: #409eff;
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border-color: #409eff;
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}
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.dept-tab:hover:not(.active) {
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color: #409eff;
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}
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.filter-form {
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display: flex;
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flex-wrap: wrap;
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gap: 0;
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}
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.filter-form .el-form-item {
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margin-bottom: 0;
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margin-right: 10px;
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}
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.opinion-dialog {
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max-height: 70vh;
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overflow-y: auto;
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}
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.opinion-dialog /deep/ .section-title {
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margin-top: 16px;
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}
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.section-title {
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font-size: 15px;
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font-weight: 600;
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color: #1d2129;
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margin: 0 0 12px 0;
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padding: 0 0 10px 0;
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border-bottom: 2px solid transparent;
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border-image: linear-gradient(to right, #c0c4cc, transparent) 1;
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white-space: nowrap;
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}
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.opinion-form {
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padding-top: 4px;
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}
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</style>
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