feat: 新增售后异议管理全流程功能

本次提交完成售后异议管理模块的开发,主要包括以下内容:
1. 新增售后异议主页面、待办页面和意见填写页面
2. 新增5个通用业务组件用于页面渲染
3. 新增4个业务API接口文件
4. 优化流程图表单描述、文件列表样式和钢卷信息展示
5. 完善投诉受理单的日期格式化和实体类继承
This commit is contained in:
2026-06-22 13:06:57 +08:00
parent 2e79a5beb0
commit 0fe9bce02a
20 changed files with 2257 additions and 4 deletions

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<template>
<div class="app-container">
<el-form :model="queryParams" ref="queryForm" size="small" :inline="true" v-show="showSearch" label-width="80px">
<el-form-item label="售后编号" prop="complaintNo">
<el-input v-model="queryParams.complaintNo" placeholder="请输入售后编号" clearable @keyup.enter.native="handleQuery" />
</el-form-item>
<el-form-item label="执行状态" prop="executeStatus">
<el-select v-model="queryParams.executeStatus" placeholder="请选择" clearable>
<el-option label="待执行反馈" :value="0" />
<el-option label="已反馈完成" :value="1" />
</el-select>
</el-form-item>
<el-form-item>
<el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">搜索</el-button>
<el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
</el-form-item>
</el-form>
<el-row :gutter="10" class="mb8">
<right-toolbar :showSearch.sync="showSearch" @queryTable="getList"></right-toolbar>
</el-row>
<el-table v-loading="loading" :data="dataList" border>
<el-table-column label="售后编号" align="center" width="150">
<template slot-scope="scope">
{{ (scope.row.acceptInfo || {}).complaintNo || '' }}
</template>
</el-table-column>
<el-table-column label="投诉日期" align="center" width="110">
<template slot-scope="scope">
<span>{{ parseTime((scope.row.acceptInfo || {}).complaintDate, '{y}-{m}-{d}') }}</span>
</template>
</el-table-column>
<el-table-column label="执行部门" align="center" prop="deptId" width="100">
<template slot-scope="scope">
{{ getDeptName(scope.row.deptId) }}
</template>
</el-table-column>
<el-table-column label="执行状态" align="center" prop="executeStatus" width="100">
<template slot-scope="scope">
<el-tag v-if="scope.row.executeStatus === 0" type="warning">待执行</el-tag>
<el-tag v-else-if="scope.row.executeStatus === 1" type="success">已反馈</el-tag>
</template>
</el-table-column>
<el-table-column label="执行结果" align="center" min-width="200" show-overflow-tooltip>
<template slot-scope="scope">
<div v-html="scope.row.executeResult"></div>
</template>
</el-table-column>
<el-table-column label="反馈时间" align="center" prop="feedbackTime" width="160">
<template slot-scope="scope">
<span>{{ parseTime(scope.row.feedbackTime, '{y}-{m}-{d} {h}:{i}:{s}') }}</span>
</template>
</el-table-column>
<el-table-column label="操作" align="center" width="120" class-name="small-padding fixed-width">
<template slot-scope="scope">
<el-button v-if="scope.row.executeStatus === 0" size="mini" type="text" icon="el-icon-edit" @click="handleExecute(scope.row, true)">执行反馈</el-button>
<el-button v-else size="mini" type="text" icon="el-icon-view" @click="handleExecute(scope.row, false)">查看</el-button>
</template>
</el-table-column>
</el-table>
<pagination v-show="total > 0" :total="total" :page.sync="queryParams.pageNum" :limit.sync="queryParams.pageSize" @pagination="getList" />
<el-dialog :title="(isEditable ? '执行反馈 - ' : '查看反馈 - ') + getDeptLabel()" :visible.sync="execOpen" width="900px" append-to-body :close-on-click-modal="false">
<div v-loading="detailLoading" class="exec-dialog">
<HeaderControlSection
:complaintNo="acceptDetail.complaintNo"
:flowStatus="acceptDetail.flowStatus"
:meta="acceptDetail"
>
<template #basic-info>
<BasicInfoSection :data="acceptDetail" />
</template>
</HeaderControlSection>
<el-divider />
<CoilInfoSection :coilList="dialogCoilList" :loading="coilLoading" :editable="false" />
<ContractInfoSection :coilList="dialogCoilList" />
<div v-if="acceptDetail.planContent">
<div class="section-title">处理方案</div>
<div class="plan-content" v-html="acceptDetail.planContent"></div>
</div>
<div v-if="isEditable">
<div class="section-title">填写执行反馈</div>
<el-form ref="execForm" :model="execForm" label-width="100px">
<el-form-item label="执行结果" prop="executeResult">
<editor v-model="execForm.executeResult" :min-height="200" />
</el-form-item>
<el-form-item label="反馈文件">
<file-upload v-model="execForm.feedbackFile" />
</el-form-item>
</el-form>
</div>
</div>
<div slot="footer" class="dialog-footer">
<el-button @click="closeDialog">{{ isEditable ? ' ' : ' ' }}</el-button>
<el-button v-if="isEditable" :loading="submitLoading" type="primary" @click="submitExecute"> </el-button>
</div>
</el-dialog>
</div>
</template>
<script>
import { listPlanExecuteRel, getPlanExecuteRel, updatePlanExecuteRel } from "@/api/flow/planExecuteRel";
import { listAcceptCoilRel } from "@/api/flow/acceptCoilRel";
import HeaderControlSection from "./components/HeaderControlSection.vue";
import BasicInfoSection from "./components/BasicInfoSection.vue";
import CoilInfoSection from "./components/CoilInfoSection.vue";
import ContractInfoSection from "./components/ContractInfoSection.vue";
export default {
name: "AftermarketTodo",
components: { HeaderControlSection, BasicInfoSection, CoilInfoSection, ContractInfoSection },
data() {
return {
loading: false,
detailLoading: false,
submitLoading: false,
showSearch: true,
total: 0,
queryParams: {
pageNum: 1,
pageSize: 10,
complaintNo: undefined,
executeStatus: undefined
},
dataList: [],
execOpen: false,
isEditable: false,
acceptDetail: {},
dialogCoilList: [],
coilLoading: false,
execForm: { executeResult: '', feedbackFile: '' },
currentRel: {}
};
},
created() {
this.getList();
},
methods: {
getList() {
this.loading = true;
const params = { ...this.queryParams };
if (params.executeStatus === '' || params.executeStatus === undefined) {
delete params.executeStatus;
}
let complaintNoFilter = params.complaintNo;
delete params.complaintNo;
listPlanExecuteRel(params).then(response => {
let rows = response.rows || [];
if (complaintNoFilter) {
rows = rows.filter(row => {
const no = ((row.acceptInfo || {}).complaintNo || '');
return no.indexOf(complaintNoFilter) !== -1;
});
}
this.dataList = rows;
this.total = response.total;
}).finally(() => { this.loading = false; });
},
getDeptName(deptId) {
const map = { 1: '生产部', 2: '质量部', 3: '销售部' };
return map[deptId] || '部门' + deptId;
},
getDeptLabel() {
const map = { 1: '生产部', 2: '质量部', 3: '销售部' };
return map[this.currentRel.deptId] || '';
},
handleQuery() {
this.queryParams.pageNum = 1;
this.getList();
},
resetQuery() {
this.resetForm("queryForm");
this.handleQuery();
},
handleExecute(row, editable) {
this.currentRel = row;
this.isEditable = editable;
this.acceptDetail = row.acceptInfo || {};
this.execForm = { executeResult: '', feedbackFile: '' };
this.dialogCoilList = [];
this.detailLoading = true;
this.coilLoading = true;
listAcceptCoilRel({ acceptId: row.acceptId, pageNum: 1, pageSize: 999 }).then(r => {
this.dialogCoilList = r.rows || [];
}).finally(() => { this.coilLoading = false; });
if (!editable) {
getPlanExecuteRel(row.relId).then(response => {
const rel = response.data || {};
this.execForm = {
executeResult: rel.executeResult || '',
feedbackFile: rel.feedbackFile || ''
};
}).finally(() => { this.detailLoading = false; });
} else {
this.detailLoading = false;
}
this.execOpen = true;
},
closeDialog() {
this.execOpen = false;
this.isEditable = false;
},
submitExecute() {
if (!this.execForm.executeResult) {
this.$modal.msgWarning('请填写执行结果');
return;
}
this.submitLoading = true;
updatePlanExecuteRel({
relId: this.currentRel.relId,
acceptId: this.currentRel.acceptId,
deptId: this.currentRel.deptId,
executeResult: this.execForm.executeResult,
feedbackFile: this.execForm.feedbackFile,
executeStatus: 1,
feedbackTime: this.parseTime(new Date(), '{y}-{m}-{d} {h}:{i}:{s}')
}).then(() => {
this.$modal.msgSuccess("执行反馈提交成功");
this.execOpen = false;
this.isEditable = false;
this.getList();
}).finally(() => { this.submitLoading = false; });
}
}
};
</script>
<style scoped>
.exec-dialog {
max-height: 65vh;
overflow-y: auto;
}
.exec-dialog /deep/ .section-title {
margin-top: 16px;
}
.section-title {
font-size: 15px;
font-weight: 600;
color: #1d2129;
margin: 16px 0 12px 0;
padding: 0 0 10px 0;
border-bottom: 2px solid transparent;
border-image: linear-gradient(to right, #c0c4cc, transparent) 1;
white-space: nowrap;
}
.section-title:first-child {
margin-top: 0;
}
.plan-content {
padding: 12px;
background: #f5f7fa;
border-radius: 4px;
font-size: 13px;
line-height: 1.6;
}
.empty-data {
color: #909399;
font-size: 13px;
padding: 8px 0;
}
</style>