feat(crm,wms): 重构客诉流程，优化节点与展示逻辑

1.  重构客诉受理流程：改为质量部+生产部并行处理，后续流转至陈总审批、吴部长处理
2.  移除原有的下发、驳回相关接口与逻辑
3.  更新全流程状态文案、标签与步骤展示
4.  调整页面筛选条件与操作按钮
5.  新增陈总审批表单与对应逻辑

klp-ui/src/views/wms/post/objection/components/FlowOverviewSection.vue

@@ -5,10 +5,10 @@
       <span>流程总览 <span class="en-sub">· Process Overview</span></span>
     </div>
     <el-steps :active="activeStep" align-center class="flow-steps">
-      <el-step title="待审核" icon="el-icon-document" />
-      <el-step title="意见填写" icon="el-icon-edit-outline" />
-      <el-step title="汇总方案" icon="el-icon-s-data" />
-      <el-step title="全部办结" icon="el-icon-circle-check" />
+      <el-step title="质量部·生产部" icon="el-icon-s-operation" />
+      <el-step title="陈总审批" icon="el-icon-s-check" />
+      <el-step title="吴部长处理" icon="el-icon-s-custom" />
+      <el-step title="已办结" icon="el-icon-circle-check" />
     </el-steps>
     <div class="current-status">
       <span class="status-label">当前阶段：</span>
@@ -33,7 +33,7 @@ export default {
   computed: {
     /**
      * el-steps active 从 0 开始。
-     * 1=待审核→0, 2=意见填写→1, 3=汇总方案→2, 4=全部办结→3
+     * 1=技术部·生产部→0, 2=陈总审批→1, 3=吴部长处理→2, 4=已办结→3
      */
     activeStep() {
       if (this.flowStatus == null) return -1;
@@ -43,18 +43,18 @@ export default {
     },
     flowStatusText() {
       const map = {
-        1: '待审核',
-        2: '意见填写中',
-        3: '待汇总方案',
-        4: '全部办结'
+        1: '质量部·生产部处理中',
+        2: '待陈总审批',
+        3: '待吴部长处理',
+        4: '已办结'
       };
       return map[this.flowStatus] || '未知';
     },
     tagType() {
       const map = {
-        1: 'info',
-        2: 'warning',
-        3: '',
+        1: 'warning',
+        2: 'primary',
+        3: 'warning',
         4: 'success'
       };
       return map[this.flowStatus] || '';