feat: 完成售后投诉流程全链路优化与功能完善
本次提交完成了多项核心优化与功能新增： 1. 重构投诉受理流程状态，移除冗余的执行反馈阶段，简化为4个流程节点 2. 新增售后单关联客户、下游用户、工程信息等扩展字段，完善基础信息采集 3. 新增部门结构化意见表单与预览组件，优化部门意见填写与展示流程 4. 新增售后意见汇总页面，支持流程阶段筛选与详情查看 5. 优化合同列表页面，新增重置筛选按钮与默认备注逻辑 6. 新增PDF导出功能，完善钢卷信息展示列 7. 修复逻辑删除级联问题，新增任务过滤逻辑保障数据一致性
This commit is contained in:
464
klp-ui/src/views/wms/post/objection/summary.vue
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464
klp-ui/src/views/wms/post/objection/summary.vue
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<template>
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<div class="app-container objection-container">
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<DragResizePanel :initialSize="280" :minSize="280" :maxSize="600">
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<template #panelA>
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<div class="left-panel">
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<div class="panel-header">
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<div class="header-title">
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<i class="el-icon-s-data"></i>
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<span>意见汇总</span>
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<el-button size="mini" type="text" icon="el-icon-refresh" @click="getList" style="margin-left:4px;"
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title="刷新列表"></el-button>
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</div>
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<el-select v-model="queryParams.flowStatus" placeholder="全部阶段" clearable size="mini" @change="handleQuery"
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class="header-filter">
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<el-option label="待汇总方案" :value="3" />
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<el-option label="全部办结" :value="4" />
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</el-select>
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</div>
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<div class="search-row">
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<el-input v-model="queryParams.complaintNo" placeholder="搜索售后编号..." clearable prefix-icon="el-icon-search"
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size="small" @keyup.enter.native="handleQuery" @clear="handleQuery" />
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</div>
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<div v-loading="loading" class="list-body">
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<div v-for="item in dataList" :key="item.acceptId" class="list-item"
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:class="{ active: currentRow && currentRow.acceptId === item.acceptId }" @click="handleRowClick(item)">
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<div class="item-main">
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<span class="item-title">{{ item.complaintNo }}</span>
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<span class="item-sub">{{ parseTime(item.complaintDate, '{y}-{m}-{d}') }}</span>
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</div>
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<div class="item-meta">
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<el-tag v-if="item.flowStatus === 3" size="mini">待汇总方案</el-tag>
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<el-tag v-else-if="item.flowStatus === 4" type="success" size="mini">全部办结</el-tag>
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</div>
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</div>
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<div v-if="dataList.length === 0 && !loading" class="list-empty">
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<i class="el-icon-folder-opened"></i>
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<span>暂无待汇总的售后单</span>
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</div>
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</div>
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<div class="list-footer">
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<pagination :total="total" :page.sync="queryParams.pageNum" :limit.sync="queryParams.pageSize"
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@pagination="getList" />
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</div>
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</div>
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</template>
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<template #panelB>
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<div class="right-panel">
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<div v-if="!currentRow" class="empty-tip">
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<i class="el-icon-info"></i>
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<span>请在左侧列表中选择一条售后单查看详情</span>
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</div>
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<div v-else v-loading="detailLoading" class="detail-content">
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<HeaderControlSection :complaintNo="currentRow.complaintNo" :flowStatus="currentRow.flowStatus"
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:meta="currentRow">
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<template #actions>
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<el-button v-if="currentRow.flowStatus === 3" size="mini" type="success" plain
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icon="el-icon-circle-check" :loading="completeLoading" @click="handleComplete">办 结</el-button>
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<el-button v-if="currentRow.flowStatus === 4" size="mini" type="primary" plain
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icon="el-icon-download" @click="handleExportPdf">导出</el-button>
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<el-button size="mini" type="text" icon="el-icon-refresh" @click="handleRefreshDetail"
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title="刷新详情">刷新</el-button>
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</template>
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<template #basic-info>
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<BasicInfoSection :data="currentRow" />
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</template>
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<template #flow-overview>
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<FlowOverviewSection :flowStatus="currentRow.flowStatus" />
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</template>
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</HeaderControlSection>
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<el-divider />
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<CoilInfoSection :coilList="coilList" :loading="coilLoading" :editable="false"
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@refresh="loadCoilList(currentRow.acceptId)" />
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<div class="section-gap" />
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<ContractInfoSection :coilList="coilList" />
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<div class="section-gap" />
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<DepartmentOpinionSection :taskList="taskList" @refresh="refreshTaskList" />
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<div class="section-gap" />
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<HandlingSchemeSection :content="currentRow.planContent" :editable="currentRow.flowStatus === 3" @save="handleSavePlan" />
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</div>
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</div>
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</template>
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</DragResizePanel>
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<ExportPdfDialog ref="exportPdfDialog" />
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</div>
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</template>
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<script>
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import { listComplaintAccept, getComplaintAccept, updateComplaintAccept } from "@/api/flow/complaintAccept";
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import { listComplaintTask } from "@/api/flow/complaintTask";
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import { listAcceptCoilRel } from "@/api/flow/acceptCoilRel";
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import DragResizePanel from "@/components/DragResizePanel/index.vue";
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import HeaderControlSection from "./components/HeaderControlSection.vue";
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import BasicInfoSection from "./components/BasicInfoSection.vue";
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import ContractInfoSection from "./components/ContractInfoSection.vue";
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import CoilInfoSection from "./components/CoilInfoSection.vue";
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import DepartmentOpinionSection from "./components/DepartmentOpinionSection.vue";
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import HandlingSchemeSection from "./components/HandlingSchemeSection.vue";
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import FlowOverviewSection from "./components/FlowOverviewSection.vue";
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import ExportPdfDialog from "./components/ExportPdfDialog.vue";
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export default {
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name: "AftermarketSummary",
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components: {
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DragResizePanel,
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HeaderControlSection, BasicInfoSection, ContractInfoSection,
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CoilInfoSection, DepartmentOpinionSection, HandlingSchemeSection, FlowOverviewSection,
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ExportPdfDialog
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},
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dicts: ['coil_quality_status'],
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data() {
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return {
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loading: true,
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detailLoading: false,
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coilLoading: false,
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completeLoading: false,
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total: 0,
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dataList: [],
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currentRow: null,
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queryParams: {
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pageNum: 1,
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pageSize: 10,
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complaintNo: undefined,
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flowStatus: 3
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},
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coilList: [],
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taskList: []
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};
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},
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created() {
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this.getList();
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},
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methods: {
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getList() {
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this.loading = true;
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listComplaintAccept(this.queryParams).then(response => {
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this.dataList = response.rows;
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this.total = response.total;
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this.loading = false;
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});
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},
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handleQuery() {
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this.queryParams.pageNum = 1;
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this.getList();
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},
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handleRowClick(row) {
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this.currentRow = row;
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this.loadDetail(row.acceptId);
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},
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loadDetail(acceptId) {
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this.detailLoading = true;
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getComplaintAccept(acceptId).then(response => {
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this.currentRow = response.data;
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this.loadRelData(acceptId);
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}).finally(() => { this.detailLoading = false; });
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},
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loadRelData(acceptId) {
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this.loadCoilList(acceptId);
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listComplaintTask({ acceptId, pageNum: 1, pageSize: 999 }).then(r => {
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this.taskList = r.rows || [];
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});
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},
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loadCoilList(acceptId) {
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this.coilLoading = true;
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listAcceptCoilRel({ acceptId, pageNum: 1, pageSize: 999 }).then(r => {
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this.coilList = r.rows || [];
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}).finally(() => { this.coilLoading = false; });
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},
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handleRefreshDetail() {
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if (this.currentRow && this.currentRow.acceptId) {
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this.loadDetail(this.currentRow.acceptId);
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}
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},
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handleSavePlan(planContent) {
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updateComplaintAccept({ acceptId: this.currentRow.acceptId, planContent }).then(() => {
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this.$modal.msgSuccess("处理方案保存成功");
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this.loadDetail(this.currentRow.acceptId);
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});
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},
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refreshTaskList() {
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if (this.currentRow && this.currentRow.acceptId) {
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listComplaintTask({ acceptId: this.currentRow.acceptId, pageNum: 1, pageSize: 999 }).then(r => {
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this.taskList = r.rows || [];
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});
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}
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},
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handleComplete() {
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this.$modal.confirm('确认将此售后单办结？办结后部门将无法再修改意见。').then(() => {
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this.completeLoading = true;
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return updateComplaintAccept({ acceptId: this.currentRow.acceptId, flowStatus: 4 });
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}).then(() => {
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this.$modal.msgSuccess("已办结");
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this.completeLoading = false;
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this.loadDetail(this.currentRow.acceptId);
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this.getList();
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}).catch(() => { this.completeLoading = false; });
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},
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handleExportPdf() {
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this.$refs.exportPdfDialog.open(this.currentRow.acceptId);
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}
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}
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};
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</script>
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<style scoped>
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.objection-container {
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height: calc(100vh - 84px);
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}
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.left-panel {
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display: flex;
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flex-direction: column;
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height: 100%;
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background: #f5f7fa;
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border-right: 1px solid #e4e7ed;
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}
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.panel-header {
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display: flex;
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align-items: center;
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justify-content: space-between;
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padding: 12px 14px 8px;
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background: #f5f7fa;
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}
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.header-title {
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display: flex;
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align-items: center;
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gap: 6px;
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font-size: 14px;
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font-weight: 600;
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color: #303133;
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}
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.header-title i {
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color: #409eff;
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font-size: 16px;
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}
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.header-filter {
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width: 130px;
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}
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.search-row {
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display: flex;
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align-items: center;
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gap: 6px;
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padding: 0 14px 10px;
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background: #f5f7fa;
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}
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.list-body {
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flex: 1;
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overflow-y: auto;
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padding: 0 6px;
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}
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.list-item {
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display: flex;
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align-items: center;
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padding: 10px 12px;
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margin-bottom: 2px;
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cursor: pointer;
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border-radius: 6px;
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transition: all 0.15s;
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}
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.list-item:hover {
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background: #ebeef5;
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}
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.list-item.active {
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background: #d9ecff;
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}
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.list-item.active .item-title {
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color: #409eff;
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font-weight: 600;
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}
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.item-main {
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flex: 1;
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min-width: 0;
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display: flex;
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flex-direction: column;
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gap: 3px;
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}
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.item-title {
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font-size: 13px;
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font-weight: 500;
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color: #303133;
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white-space: nowrap;
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overflow: hidden;
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text-overflow: ellipsis;
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}
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.item-sub {
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font-size: 12px;
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color: #909399;
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}
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.item-meta {
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flex-shrink: 0;
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margin: 0 8px;
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}
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.list-empty {
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display: flex;
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flex-direction: column;
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align-items: center;
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justify-content: center;
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padding: 60px 0;
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color: #c0c4cc;
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font-size: 13px;
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gap: 8px;
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}
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.list-empty i {
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font-size: 32px;
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}
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.list-footer {
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border-top: 1px solid #e4e7ed;
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padding: 2px 8px 0;
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background: #f5f7fa;
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}
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/* ========== 右侧面板 ========== */
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.right-panel {
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height: 100%;
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overflow-y: auto;
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padding: 12px 16px;
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background: #faf8f5;
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}
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.right-panel .detail-content {
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margin: 0 auto;
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background: #ffffff;
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padding: 28px 32px 36px;
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box-shadow: 0 1px 4px rgba(0,0,0,0.06), 0 2px 12px rgba(0,0,0,0.04);
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min-height: 100%;
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}
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.empty-tip {
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display: flex;
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align-items: center;
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justify-content: center;
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height: 100%;
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color: #909399;
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font-size: 14px;
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gap: 8px;
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}
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.section-title {
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font-family: 'Georgia', 'Times New Roman', 'Noto Serif SC', 'SimSun', serif;
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width: 100%;
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font-size: 15px;
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font-weight: 700;
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color: #1a1a1a;
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margin: 22px 0 12px 0;
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padding: 0 0 10px 0;
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border-bottom: 1px solid #d4d0c8;
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display: flex;
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align-items: center;
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gap: 10px;
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letter-spacing: 0.3px;
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}
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.section-title:first-child {
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margin-top: 0;
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}
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.section-gap {
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height: 16px;
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}
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.plan-content {
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padding: 12px 16px;
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background: #faf8f5;
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border: 1px solid #e8e4de;
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border-radius: 2px;
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font-size: 13px;
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line-height: 1.8;
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color: #1a1a1a;
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}
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.empty-data {
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color: #8c8c8c;
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font-size: 13px;
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padding: 8px 0;
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font-style: italic;
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}
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/* 正式表格覆写 */
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.right-panel .el-table {
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border: 1px solid #e8e4de !important;
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border-radius: 2px !important;
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font-size: 12px !important;
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}
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.right-panel .el-table thead th {
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background-color: #2c3e50 !important;
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color: #ffffff !important;
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font-weight: 600 !important;
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font-size: 11px !important;
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letter-spacing: 0.5px !important;
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border-bottom: none !important;
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font-family: 'Georgia', 'Times New Roman', serif;
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}
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.right-panel .el-table thead th .cell {
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color: #ffffff !important;
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}
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.right-panel .el-table__body tr:hover > td {
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background-color: #f7f5f0 !important;
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}
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.right-panel .el-table--border td {
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border-right: 1px solid #f0ece6 !important;
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}
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.right-panel .el-table--border th {
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border-right: 1px solid #3a5166 !important;
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}
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.right-panel .el-table td {
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padding: 6px 4px !important;
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color: #3a3a3a !important;
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}
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.right-panel .el-divider--horizontal {
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margin: 8px 0 4px;
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background-color: #e0dcd6;
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}
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.right-panel .el-tag {
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border-radius: 2px;
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font-family: 'Georgia', 'Times New Roman', serif;
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letter-spacing: 0.3px;
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}
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.right-panel .el-tag--mini {
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padding: 0 6px;
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line-height: 20px;
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height: 20px;
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}
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.right-panel .el-tag--small {
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padding: 0 8px;
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}
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</style>
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