feat: 完成售后投诉流程全链路优化与功能完善

本次提交完成了多项核心优化与功能新增:
1.  重构投诉受理流程状态,移除冗余的执行反馈阶段,简化为4个流程节点
2.  新增售后单关联客户、下游用户、工程信息等扩展字段,完善基础信息采集
3.  新增部门结构化意见表单与预览组件,优化部门意见填写与展示流程
4.  新增售后意见汇总页面,支持流程阶段筛选与详情查看
5.  优化合同列表页面,新增重置筛选按钮与默认备注逻辑
6.  新增PDF导出功能,完善钢卷信息展示列
7.  修复逻辑删除级联问题,新增任务过滤逻辑保障数据一致性
This commit is contained in:
2026-06-29 14:58:24 +08:00
parent 9484b64de7
commit da01bfaa48
21 changed files with 1723 additions and 65 deletions

View File

@@ -42,6 +42,30 @@ public class TsComplaintAccept extends BaseEntity {
* 客户诉求
*/
private String customerDemand;
/**
* 关联客户ID
*/
private Long customerId;
/**
* 下游使用用户名称
*/
private String downstreamUserName;
/**
* 电话
*/
private String phone;
/**
* 使用的工程名称
*/
private String projectName;
/**
* 工程使用地点
*/
private String projectLocation;
/**
* 产品用途
*/
private String productUsage;
/**
* 客户照片凭证等
*/
@@ -64,7 +88,7 @@ public class TsComplaintAccept extends BaseEntity {
private Date auditTime;
/**
* 流程阶段:
1=待审核 2=部门意见填写中 3=待总负责人汇总方案 4=方案下发执行反馈中 5=全部办结
1=待审核 2=部门意见填写中 3=待总负责人汇总方案 4=全部办结
*/
private Long flowStatus;
/**

View File

@@ -48,6 +48,36 @@ public class TsComplaintAcceptBo extends BaseEntity {
*/
private String customerDemand;
/**
* 关联客户ID
*/
private Long customerId;
/**
* 下游使用用户名称
*/
private String downstreamUserName;
/**
* 电话
*/
private String phone;
/**
* 使用的工程名称
*/
private String projectName;
/**
* 工程使用地点
*/
private String projectLocation;
/**
* 产品用途
*/
private String productUsage;
/**
* 客户照片凭证等
*/
@@ -75,7 +105,7 @@ public class TsComplaintAcceptBo extends BaseEntity {
/**
* 流程阶段:
1=待审核 2=部门意见填写中 3=待总负责人汇总方案 4=方案下发执行反馈中 5=全部办结
1=待审核 2=部门意见填写中 3=待总负责人汇总方案 4=全部办结
*/
private Long flowStatus;

View File

@@ -52,6 +52,42 @@ public class TsComplaintAcceptVo extends BaseEntity {
@ExcelProperty(value = "客户诉求")
private String customerDemand;
/**
* 关联客户ID
*/
@ExcelProperty(value = "关联客户ID")
private Long customerId;
/**
* 下游使用用户名称
*/
@ExcelProperty(value = "下游使用用户名称")
private String downstreamUserName;
/**
* 电话
*/
@ExcelProperty(value = "电话")
private String phone;
/**
* 使用的工程名称
*/
@ExcelProperty(value = "使用的工程名称")
private String projectName;
/**
* 工程使用地点
*/
@ExcelProperty(value = "工程使用地点")
private String projectLocation;
/**
* 产品用途
*/
@ExcelProperty(value = "产品用途")
private String productUsage;
/**
* 客户照片凭证等
*/
@@ -84,7 +120,7 @@ public class TsComplaintAcceptVo extends BaseEntity {
/**
* 流程阶段:
1=待审核 2=部门意见填写中 3=待总负责人汇总方案 4=方案下发执行反馈中 5=全部办结
1=待审核 2=部门意见填写中 3=待总负责人汇总方案 4=全部办结
*/
@ExcelProperty(value = "流程阶段")
private Long flowStatus;

View File

@@ -268,13 +268,27 @@ public class TsComplaintAcceptServiceImpl implements ITsComplaintAcceptService {
}
/**
* 批量删除投诉受理单主
* 批量删除投诉受理单主(级联删除关联的部门任务和执行反馈)
*/
@Override
public Boolean deleteWithValidByIds(Collection<Long> ids, Boolean isValid) {
if(isValid){
//TODO 做一些业务上的校验,判断是否需要校验
}
if (ids == null || ids.isEmpty()) {
return false;
}
// 级联逻辑删除关联的部门意见任务
tsComplaintTaskMapper.delete(
Wrappers.<TsComplaintTask>lambdaQuery()
.in(TsComplaintTask::getAcceptId, ids)
);
// 级联逻辑删除关联的执行反馈记录
tsPlanExecuteRelMapper.delete(
Wrappers.<TsPlanExecuteRel>lambdaQuery()
.in(TsPlanExecuteRel::getAcceptId, ids)
);
// 删除受理单本身
return baseMapper.deleteBatchIds(ids) > 0;
}
}

View File

@@ -47,6 +47,13 @@ public class TsComplaintTaskServiceImpl implements ITsComplaintTaskService {
public TsComplaintTaskVo queryById(Long taskId){
TsComplaintTaskVo vo = baseMapper.selectVoById(taskId);
if (vo != null) {
// 过滤已逻辑删除的售后单关联任务
if (vo.getAcceptId() != null) {
TsComplaintAcceptVo acceptVo = tsComplaintAcceptMapper.selectVoById(vo.getAcceptId());
if (acceptVo == null) {
return null;
}
}
enrichWithAcceptInfo(Collections.singletonList(vo));
}
return vo;
@@ -115,6 +122,7 @@ public class TsComplaintTaskServiceImpl implements ITsComplaintTaskService {
lqw.eq(bo.getFillTime() != null, TsComplaintTask::getFillTime, bo.getFillTime());
lqw.eq(StringUtils.isNotBlank(bo.getFillFile()), TsComplaintTask::getFillFile, bo.getFillFile());
lqw.eq(bo.getRejectMark() != null, TsComplaintTask::getRejectMark, bo.getRejectMark());
lqw.apply("accept_id IN (SELECT accept_id FROM ts_complaint_accept WHERE del_flag = 0)");
return lqw;
}

View File

@@ -10,6 +10,12 @@
<result property="complaintDate" column="complaint_date"/>
<result property="complaintContent" column="complaint_content"/>
<result property="customerDemand" column="customer_demand"/>
<result property="customerId" column="customer_id"/>
<result property="downstreamUserName" column="downstream_user_name"/>
<result property="phone" column="phone"/>
<result property="projectName" column="project_name"/>
<result property="projectLocation" column="project_location"/>
<result property="productUsage" column="product_usage"/>
<result property="file" column="file"/>
<result property="auditStatus" column="audit_status"/>
<result property="auditOpinion" column="audit_opinion"/>

View File

@@ -7,6 +7,7 @@
<el-input v-model="queryParams.keyword" placeholder="请输入关键字" clearable
@keyup.enter.native="handleQuery" style="width: 160px;" />
<el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">筛选</el-button>
<el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
<el-button icon="el-icon-sort" size="mini" @click="toggleMoreFilter"
:type="showMoreFilter ? 'primary' : 'default'">
</el-button>
@@ -213,6 +214,7 @@ export default {
},
/** 重置按钮操作 */
resetQuery() {
this.queryParams.keyword = undefined;
this.$refs["queryForm"].resetFields();
this.queryParams.signDateStart = undefined;
this.queryParams.signDateEnd = undefined;

View File

@@ -298,7 +298,7 @@ export default {
Object.assign(item, calculateProductFields(item, 'quantity'));
});
this.products = products;
this.remark = data.remark || '净边料/毛边料、简包/裸包、卷重结算';
this.remark = data.remark !== undefined ? data.remark : '净边料/毛边料、简包/裸包、卷重结算';
this.productName = data.productName || '';
} catch (error) {
console.error('解析content失败:', error);

View File

@@ -231,7 +231,6 @@
<script>
import { delOrder, listOrderPackaging, updateOrder, getOrder, addOrder } from "@/api/crm/order";
import { addCustomer } from "@/api/crm/customer";
import { getDicts, addData, updateData } from "@/api/system/dict/data";
import { listDeliveryWaybill } from "@/api/wms/deliveryWaybill";
import dayjs from "dayjs";
import ContractList from "./components/ContractList.vue";

View File

@@ -1,13 +1,63 @@
<template>
<div v-if="enabled" class="section-container">
<div class="detail-section">
<div class="detail-section-label">Complaint Content · 投诉情况</div>
<div class="detail-section-label">Complaint Content · 投诉情况与客户诉求</div>
<div class="detail-section-text">{{ data.complaintContent || '-' }}</div>
</div>
<div class="detail-section" v-if="customerInfo">
<div class="detail-section-label">Customer · 关联客户</div>
<div class="customer-info-card">
<div class="customer-row">
<span class="customer-row-label">公司名称</span>
<span class="customer-row-value">{{ customerInfo.companyName || '-' }}</span>
</div>
<div class="customer-row">
<span class="customer-row-label">联系人</span>
<span class="customer-row-value">{{ customerInfo.contactPerson || '-' }}</span>
</div>
<div class="customer-row">
<span class="customer-row-label">联系方式</span>
<span class="customer-row-value">{{ customerInfo.contactWay || '-' }}</span>
</div>
<div class="customer-row">
<span class="customer-row-label">客户地址</span>
<span class="customer-row-value">{{ customerInfo.address || '-' }}</span>
</div>
<div class="customer-row">
<span class="customer-row-label">客户等级</span>
<span class="customer-row-value">{{ customerInfo.customerLevel || '-' }}</span>
</div>
</div>
</div>
<div class="detail-section" v-else>
<div class="detail-section-label">Customer · 关联客户</div>
<div class="detail-section-text">-</div>
</div>
<div class="detail-section">
<div class="detail-section-label">Customer Demand · 客户诉求</div>
<div class="detail-section-text">{{ data.customerDemand || '-' }}</div>
<div class="detail-section-label">Downstream User · 下游使用用户</div>
<div class="detail-section-text">{{ data.downstreamUserName || '-' }}</div>
</div>
<div class="detail-section">
<div class="detail-section-label">Phone · 电话</div>
<div class="detail-section-text">{{ data.phone || '-' }}</div>
</div>
<div class="detail-section">
<div class="detail-section-label">Project Name · 工程名称</div>
<div class="detail-section-text">{{ data.projectName || '-' }}</div>
</div>
<div class="detail-section">
<div class="detail-section-label">Project Location · 使用地点</div>
<div class="detail-section-text">{{ data.projectLocation || '-' }}</div>
</div>
<div class="detail-section">
<div class="detail-section-label">Product Usage · 产品用途</div>
<div class="detail-section-text">{{ data.productUsage || '-' }}</div>
</div>
<div class="detail-section" v-if="data.file">
@@ -19,6 +69,7 @@
<script>
import FileList from "@/components/FileList/index.vue";
import { getCustomer } from "@/api/crm/customer";
export default {
name: 'BasicInfoSection',
@@ -32,6 +83,27 @@ export default {
type: Object,
default: () => ({})
}
},
data() {
return {
customerInfo: null
};
},
watch: {
'data.customerId': {
immediate: true,
handler(val) {
if (val) {
getCustomer(val).then(response => {
this.customerInfo = response.data || null;
}).catch(() => {
this.customerInfo = null;
});
} else {
this.customerInfo = null;
}
}
}
}
}
</script>
@@ -59,4 +131,38 @@ export default {
padding-bottom: 12px;
border-bottom: 1px solid #eeeae4;
}
/* ===== 客户信息卡片 ===== */
.customer-info-card {
padding: 10px 14px;
background: #faf8f5;
border: 1px solid #e8e4de;
border-radius: 2px;
margin-bottom: 6px;
}
.customer-row {
display: flex;
gap: 14px;
padding: 3px 0;
}
.customer-row + .customer-row {
border-top: 1px solid #f0ece6;
}
.customer-row-label {
flex-shrink: 0;
width: 70px;
font-family: 'Georgia', 'Times New Roman', serif;
font-size: 11px;
color: #8c8c8c;
letter-spacing: 0.3px;
}
.customer-row-value {
flex: 1;
font-size: 13px;
color: #1a1a1a;
}
</style>

View File

@@ -11,15 +11,18 @@
<el-table-column label="厂家卷号" align="center" prop="coilInfo.supplierCoilNo" width="140" show-overflow-tooltip />
<el-table-column label="物料名称" align="center" prop="coilInfo.itemName" width="100" />
<el-table-column label="规格" align="center" prop="coilInfo.specification" width="100" />
<el-table-column label="制造时间" align="center" prop="coilInfo.createTime" width="90" />
<el-table-column label="发货时间" align="center" prop="coilInfo.exportTime" width="90" />
<el-table-column label="发货人" align="center" prop="coilInfo.exportBy" width="90" />
<el-table-column label="材质" align="center" prop="coilInfo.material" width="100" />
<el-table-column label="厂家" align="center" prop="coilInfo.manufacturer" width="90" />
<el-table-column label="厂家" align="center" prop="coilInfo.manufacturer" width="60" />
<el-table-column label="净重(t)" align="center" prop="coilInfo.netWeight" width="80" />
<el-table-column label="质量状态" align="center" prop="coilInfo.qualityStatus" width="90">
<el-table-column label="质" align="center" prop="coilInfo.qualityStatus" width="60">
<template slot-scope="scope">
<dict-tag v-if="scope.row.coilInfo.qualityStatus" :options="dict.type.coil_quality_status" :value="scope.row.coilInfo.qualityStatus"></dict-tag>
</template>
</el-table-column>
<el-table-column label="备注" align="center" prop="coilInfo.remark" width="140" show-overflow-tooltip />
<el-table-column label="备注" align="center" prop="coilInfo.remark" show-overflow-tooltip />
<el-table-column v-if="editable" label="操作" align="center" width="70" fixed="right">
<template slot-scope="scope">
<el-button size="mini" type="text" icon="el-icon-delete" @click="$emit('remove', scope.row)"></el-button>

View File

@@ -17,8 +17,13 @@
<el-tag v-else-if="item.taskStatus === 1" type="success" size="mini">已完成</el-tag>
</div>
<div class="opinion-card-body">
<div v-if="item.deptOpinion" class="opinion-content" v-html="item.deptOpinion"></div>
<div v-else class="opinion-empty"> No opinion yet · 暂无意见 </div>
<template v-if="isJsonOpinion(item.deptOpinion)">
<DeptOpinionPreview :deptId="item.deptId" :jsonData="item.deptOpinion" />
</template>
<template v-else>
<div v-if="item.deptOpinion" class="opinion-content" v-html="item.deptOpinion"></div>
<div v-else class="opinion-empty"> No opinion yet · 暂无意见 </div>
</template>
<div v-if="item.fillFile" class="opinion-file">
<FileList :ossIds="item.fillFile" />
</div>
@@ -35,10 +40,11 @@
<script>
import FileList from "@/components/FileList/index.vue";
import DeptOpinionPreview from "./DeptOpinionPreview.vue";
export default {
name: 'DepartmentOpinionSection',
components: { FileList },
components: { FileList, DeptOpinionPreview },
props: {
enabled: {
type: Boolean,
@@ -50,6 +56,15 @@ export default {
}
},
methods: {
isJsonOpinion(str) {
if (!str) return false;
try {
const obj = JSON.parse(str);
return obj && typeof obj === 'object' && !Array.isArray(obj);
} catch (e) {
return false;
}
},
getDeptName(deptId) {
const map = { 1: '生产部', 2: '质量部', 3: '销售部' };
return map[deptId] || '部门' + deptId;

View File

@@ -0,0 +1,146 @@
<template>
<div class="dept-form-container">
<!-- 生产部 deptId=1 -->
<template v-if="deptId === 1">
<el-form-item label="内部调查情况" prop="internalInvestigation">
<el-input v-model="formData.internalInvestigation" type="textarea" :rows="3" placeholder="请描述内部调查情况" @input="emitJson" />
</el-form-item>
<el-row :gutter="16">
<el-col :span="12">
<el-form-item label="确认人" prop="internalConfirmer">
<el-input v-model="formData.internalConfirmer" placeholder="请输入确认人" @input="emitJson" />
</el-form-item>
</el-col>
<el-col :span="12">
<el-form-item label="日期" prop="internalConfirmDate">
<el-date-picker v-model="formData.internalConfirmDate" type="date" value-format="yyyy-MM-dd" placeholder="选择日期" style="width:100%" @change="emitJson" />
</el-form-item>
</el-col>
</el-row>
<el-form-item label="外部调查情况" prop="externalInvestigation">
<el-input v-model="formData.externalInvestigation" type="textarea" :rows="3" placeholder="请描述外部调查情况" @input="emitJson" />
</el-form-item>
<el-row :gutter="16">
<el-col :span="12">
<el-form-item label="确认人" prop="externalConfirmer">
<el-input v-model="formData.externalConfirmer" placeholder="请输入确认人" @input="emitJson" />
</el-form-item>
</el-col>
<el-col :span="12">
<el-form-item label="日期" prop="externalConfirmDate">
<el-date-picker v-model="formData.externalConfirmDate" type="date" value-format="yyyy-MM-dd" placeholder="选择日期" style="width:100%" @change="emitJson" />
</el-form-item>
</el-col>
</el-row>
<el-form-item label="责任单位" prop="responsibleUnit">
<el-input v-model="formData.responsibleUnit" placeholder="请输入责任单位" @input="emitJson" />
</el-form-item>
<el-row :gutter="16">
<el-col :span="12">
<el-form-item label="接收人" prop="receiver">
<el-input v-model="formData.receiver" placeholder="请输入接收人" @input="emitJson" />
</el-form-item>
</el-col>
<el-col :span="12">
<el-form-item label="接受日期" prop="acceptDate">
<el-date-picker v-model="formData.acceptDate" type="date" value-format="yyyy-MM-dd" placeholder="选择日期" style="width:100%" @change="emitJson" />
</el-form-item>
</el-col>
</el-row>
</template>
<!-- 质量部 deptId=2 -->
<template v-else-if="deptId === 2">
<el-form-item label="产生原因" prop="cause">
<el-input v-model="formData.cause" type="textarea" :rows="3" placeholder="请描述产生原因" @input="emitJson" />
</el-form-item>
<el-form-item label="流出原因" prop="escapeReason">
<el-input v-model="formData.escapeReason" type="textarea" :rows="3" placeholder="请描述流出原因" @input="emitJson" />
</el-form-item>
<el-form-item label="纠正措施" prop="correctiveAction">
<el-input v-model="formData.correctiveAction" type="textarea" :rows="3" placeholder="请输入纠正措施" @input="emitJson" />
</el-form-item>
<el-form-item label="预计整改完成日期" prop="rectifyDate">
<el-date-picker v-model="formData.rectifyDate" type="date" value-format="yyyy-MM-dd" placeholder="选择日期" style="width:100%" @change="emitJson" />
</el-form-item>
<el-form-item label="主管意见" prop="supervisorOpinion">
<el-input v-model="formData.supervisorOpinion" type="textarea" :rows="2" placeholder="请输入主管意见" @input="emitJson" />
</el-form-item>
</template>
<!-- 销售部 deptId=3 -->
<template v-else>
<el-form-item label="处理意见" prop="handlingOpinion">
<el-input v-model="formData.handlingOpinion" type="textarea" :rows="4" placeholder="请输入处理意见" @input="emitJson" />
</el-form-item>
<el-form-item label="领导意见" prop="leaderOpinion">
<el-input v-model="formData.leaderOpinion" type="textarea" :rows="3" placeholder="请输入领导意见" @input="emitJson" />
</el-form-item>
</template>
</div>
</template>
<script>
export default {
name: 'DeptOpinionForm',
props: {
deptId: {
type: Number,
required: true
},
jsonData: {
type: String,
default: ''
}
},
data() {
return {
formData: {}
};
},
watch: {
jsonData: {
immediate: true,
handler(val) {
this.parseJson(val);
}
},
deptId() {
this.parseJson(this.jsonData);
}
},
methods: {
parseJson(val) {
const defaults = this.getDefaults();
if (val) {
try {
const parsed = JSON.parse(val);
this.formData = { ...defaults, ...parsed };
} catch (e) {
this.formData = { ...defaults };
}
} else {
this.formData = { ...defaults };
}
},
getDefaults() {
if (this.deptId === 1) {
return { internalInvestigation: '', internalConfirmer: '', internalConfirmDate: '', externalInvestigation: '', externalConfirmer: '', externalConfirmDate: '', responsibleUnit: '', receiver: '', acceptDate: '' };
} else if (this.deptId === 2) {
return { cause: '', escapeReason: '', correctiveAction: '', rectifyDate: '', supervisorOpinion: '' };
} else {
return { handlingOpinion: '', leaderOpinion: '' };
}
},
emitJson() {
this.$emit('input', JSON.stringify(this.formData));
}
}
};
</script>
<style scoped>
.dept-form-container {
width: 100%;
}
</style>

View File

@@ -0,0 +1,137 @@
<template>
<div class="dept-preview-container">
<template v-if="parsedData">
<!-- 生产部 deptId=1 -->
<template v-if="deptId === 1">
<div class="preview-row" v-if="parsedData.internalInvestigation">
<span class="preview-label">内部调查情况</span>
<span class="preview-value">{{ parsedData.internalInvestigation }}</span>
</div>
<div class="preview-row" v-if="parsedData.internalConfirmer || parsedData.internalConfirmDate">
<span class="preview-label">内部确认</span>
<span class="preview-value">{{ parsedData.internalConfirmer || '-' }} / {{ parsedData.internalConfirmDate || '-' }}</span>
</div>
<div class="preview-row" v-if="parsedData.externalInvestigation">
<span class="preview-label">外部调查情况</span>
<span class="preview-value">{{ parsedData.externalInvestigation }}</span>
</div>
<div class="preview-row" v-if="parsedData.externalConfirmer || parsedData.externalConfirmDate">
<span class="preview-label">外部确认</span>
<span class="preview-value">{{ parsedData.externalConfirmer || '-' }} / {{ parsedData.externalConfirmDate || '-' }}</span>
</div>
<div class="preview-row" v-if="parsedData.responsibleUnit">
<span class="preview-label">责任单位</span>
<span class="preview-value">{{ parsedData.responsibleUnit }}</span>
</div>
<div class="preview-row" v-if="parsedData.receiver || parsedData.acceptDate">
<span class="preview-label">接收</span>
<span class="preview-value">{{ parsedData.receiver || '-' }} / {{ parsedData.acceptDate || '-' }}</span>
</div>
</template>
<!-- 质量部 deptId=2 -->
<template v-else-if="deptId === 2">
<div class="preview-row" v-if="parsedData.cause">
<span class="preview-label">产生原因</span>
<span class="preview-value">{{ parsedData.cause }}</span>
</div>
<div class="preview-row" v-if="parsedData.escapeReason">
<span class="preview-label">流出原因</span>
<span class="preview-value">{{ parsedData.escapeReason }}</span>
</div>
<div class="preview-row" v-if="parsedData.correctiveAction">
<span class="preview-label">纠正措施</span>
<span class="preview-value">{{ parsedData.correctiveAction }}</span>
</div>
<div class="preview-row" v-if="parsedData.rectifyDate">
<span class="preview-label">预计整改日期</span>
<span class="preview-value">{{ parsedData.rectifyDate }}</span>
</div>
<div class="preview-row" v-if="parsedData.supervisorOpinion">
<span class="preview-label">主管意见</span>
<span class="preview-value">{{ parsedData.supervisorOpinion }}</span>
</div>
</template>
<!-- 销售部 deptId=3 -->
<template v-else>
<div class="preview-row" v-if="parsedData.handlingOpinion">
<span class="preview-label">处理意见</span>
<span class="preview-value">{{ parsedData.handlingOpinion }}</span>
</div>
<div class="preview-row" v-if="parsedData.leaderOpinion">
<span class="preview-label">领导意见</span>
<span class="preview-value">{{ parsedData.leaderOpinion }}</span>
</div>
</template>
</template>
<div v-else class="preview-empty"> No data · 暂无数据 </div>
</div>
</template>
<script>
export default {
name: 'DeptOpinionPreview',
props: {
deptId: {
type: Number,
required: true
},
jsonData: {
type: String,
default: ''
}
},
computed: {
parsedData() {
if (!this.jsonData) return null;
try {
return JSON.parse(this.jsonData);
} catch (e) {
return null;
}
}
}
};
</script>
<style scoped>
.dept-preview-container {
font-size: 13px;
color: #3a3a3a;
line-height: 1.7;
}
.preview-row {
display: flex;
gap: 12px;
padding: 4px 0;
border-bottom: 1px solid #f0ece6;
}
.preview-row:last-child {
border-bottom: none;
}
.preview-label {
flex-shrink: 0;
width: 100px;
font-family: 'Georgia', 'Times New Roman', serif;
font-size: 11px;
color: #8c8c8c;
letter-spacing: 0.3px;
}
.preview-value {
flex: 1;
color: #1a1a1a;
word-break: break-all;
}
.preview-empty {
color: #bab5ae;
font-size: 12px;
font-style: italic;
font-family: 'Georgia', 'Times New Roman', serif;
}
</style>

View File

@@ -0,0 +1,621 @@
<template>
<el-dialog title="导出质量异议资料" :visible.sync="visible" width="90%" top="3vh" append-to-body destroy-on-close
:close-on-click-modal="false" @close="handleClose">
<div v-loading="loading" class="export-preview">
<div ref="pdfContent" class="pdf-content">
<!-- ========== 附件一质量异议反馈单 ========== -->
<div class="attachment-section">
<h2 class="doc-title">质量异议反馈单</h2>
<table class="form-table">
<tr>
<td class="label" style="width:120px">异议反馈单位</td>
<td colspan="5">{{ customer.companyName || '' }}</td>
</tr>
<tr>
<td class="label">联系人</td>
<td style="width:180px">{{ customer.contactPerson || '' }}</td>
<td class="label" style="width:100px">联系电话</td>
<td colspan="3">{{ customer.contactWay || '' }}</td>
</tr>
</table>
<table class="form-table" style="margin-top:-1px">
<tr>
<td class="label" style="width:60px;vertical-align:middle" :rowspan="8">情况概述<br>用户提供</td>
<td class="label" style="width:120px">产品名称</td>
<td style="width:180px">{{ firstCoil.itemName || '' }}</td>
<td class="label" style="width:110px">异议合同号</td>
<td>{{ firstContract.contractCode || '' }}</td>
</tr>
<tr>
<td class="label">合同交货量</td>
<td>{{ firstContract.orderAmount || '' }}</td>
<td class="label">牌号/钢种</td>
<td>{{ firstCoil.material || '' }}</td>
</tr>
<tr>
<td class="label">规格</td>
<td>{{ firstCoil.specification || '' }}</td>
<td class="label">异议量</td>
<td>{{ coilWeightSummary }}</td>
</tr>
<tr>
<td class="label">采购日期</td>
<td>{{ detail.complaintDate | formatDate }}</td>
<td class="label">使用日期</td>
<td>{{ firstCoil.exportTime | formatDate }}</td>
</tr>
<tr>
<td class="label">产品卷号</td>
<td colspan="3">{{ coilNoSummary }}</td>
</tr>
<tr>
<td class="label">产品生产日期</td>
<td colspan="3">{{ firstCoil.createTime | formatDate }}</td>
</tr>
<tr>
<td class="label">下游使用用户名称</td>
<td>{{ detail.downstreamUserName || '' }}</td>
<td class="label">电话</td>
<td>{{ detail.phone || '' }}</td>
</tr>
<tr>
<td class="label">使用的工程名称</td>
<td>{{ detail.projectName || '' }}</td>
<td class="label">工程使用地点</td>
<td>{{ detail.projectLocation || '' }}</td>
</tr>
<tr>
<td class="label" style="vertical-align:middle">产品用途</td>
<td colspan="3">{{ detail.productUsage || '' }}</td>
</tr>
</table>
<div class="complaint-desc">
<div class="desc-label">产品异议描述缺陷描述缺陷程度缺陷部位缺陷数量发生缺陷的生产/使用工序特殊说明等等</div>
<div class="desc-content">{{ detail.complaintContent || '' }}</div>
</div>
<div class="stamp-area">
<div>单位盖章</div>
<div style="margin-top:20px">日期</div>
</div>
<div class="company-section">
<div class="company-header">科伦普公司填写</div>
<table class="form-table" style="margin-top:0">
<tr>
<td class="label" style="width:120px">异议提交人</td>
<td>{{ currentUser }}</td>
<td class="label" style="width:80px">日期</td>
<td>{{ today }}</td>
</tr>
</table>
</div>
</div>
<!-- ========== 附件二质量投诉立案确认及处置单 ========== -->
<div class="page-break"></div>
<div class="attachment-section">
<h2 class="doc-title">附件 2</h2>
<h3 class="sub-title">质量投诉立案确认及处置单</h3>
<table class="form-table">
<tr>
<td class="label" style="width:120px">收到日期</td>
<td style="width:180px">{{ detail.complaintDate | formatDate }}</td>
<td class="label" style="width:100px">投诉单编号</td>
<td>{{ detail.complaintNo || '' }}</td>
</tr>
<tr>
<td class="label">异议反馈单位</td>
<td>{{ customer.companyName || '' }}</td>
<td class="label">反馈人姓名</td>
<td>{{ customer.contactPerson || '' }}</td>
</tr>
<tr>
<td class="label">信息接收人</td>
<td>{{ detail.auditOpinion || '' }}</td>
<td class="label">联系方式</td>
<td>{{ customer.contactWay || '' }}</td>
</tr>
<tr>
<td class="label">订货用户及使用<br>用户名称及地址</td>
<td colspan="3">{{ customer.companyName || '' }} {{ customer.address || '' }}</td>
</tr>
<tr>
<td class="label">产品名称</td>
<td>{{ firstCoil.itemName || '' }}</td>
<td class="label">合同号</td>
<td>{{ firstContract.contractCode || '' }}</td>
</tr>
<tr>
<td class="label">合同交货量</td>
<td>{{ firstContract.orderAmount || '' }}</td>
<td class="label">未出库量</td>
<td></td>
</tr>
<tr>
<td class="label">规格mm</td>
<td>{{ firstCoil.specification || '' }}</td>
<td class="label">产品钢种/牌号</td>
<td>{{ firstCoil.material || '' }}</td>
</tr>
<tr>
<td class="label">异议量</td>
<td>{{ coilWeightSummary }}</td>
<td class="label">产品用途</td>
<td>{{ detail.productUsage || '' }}</td>
</tr>
</table>
<div class="complaint-desc">
<div class="desc-label">问题描述产品卷号产品生产日期缺陷名称缺陷描述缺陷程度缺陷数量发生问题的生产工序等以及附加缺陷照片</div>
<div class="desc-content">客户反馈{{ detail.complaintContent || '' }}</div>
</div>
<table class="form-table">
<tr>
<td class="label" style="width:100px;vertical-align:middle" :rowspan="2">问题内/<br>外部调<br><br>确认</td>
<td class="label" style="width:60px">内部</td>
<td>
<div>{{ prodOpinion.internalInvestigation || '' }}</div>
<div style="text-align:right;margin-top:8px">
确认人{{ prodOpinion.internalConfirmer || '' }} 日期{{ prodOpinion.internalConfirmDate || '' }}
</div>
</td>
</tr>
<tr>
<td class="label">外部</td>
<td>
<div>{{ prodOpinion.externalInvestigation || '' }}</div>
<div style="text-align:right;margin-top:8px">
确认人{{ prodOpinion.externalConfirmer || '' }} 日期{{ prodOpinion.externalConfirmDate || '' }}
</div>
</td>
</tr>
</table>
<table class="form-table" style="margin-top:-1px">
<tr>
<td class="label" style="width:100px">责任单位</td>
<td style="width:200px">{{ prodOpinion.responsibleUnit || '' }}</td>
<td class="label" style="width:100px">接收人/日期</td>
<td>{{ prodOpinion.receiver || '' }} {{ prodOpinion.acceptDate || '' }}</td>
</tr>
</table>
<table class="form-table" style="margin-top:-1px">
<tr>
<td class="label" style="width:100px;vertical-align:middle" :rowspan="2">原因分析</td>
<td class="label" style="width:70px">产生原因</td>
<td>{{ qualityOpinion.cause || '' }}</td>
</tr>
<tr>
<td class="label">流出原因</td>
<td>{{ qualityOpinion.escapeReason || '' }}</td>
</tr>
</table>
<table class="form-table" style="margin-top:-1px">
<tr>
<td class="label" style="width:100px">纠正/预防措施</td>
<td>{{ qualityOpinion.correctiveAction || '' }}</td>
</tr>
</table>
<table class="form-table" style="margin-top:-1px">
<tr>
<td class="label" style="width:100px">整改计划完成时间</td>
<td style="width:200px">{{ qualityOpinion.rectifyDate || '' }}</td>
<td class="label" style="width:100px">责任人签字/日期</td>
<td></td>
</tr>
</table>
<table class="form-table" style="margin-top:-1px">
<tr>
<td class="label" style="width:120px">品质部主管审核</td>
<td>{{ qualityOpinion.supervisorOpinion || '' }}</td>
</tr>
</table>
<table class="form-table" style="margin-top:-1px">
<tr>
<td class="label" style="width:70px;vertical-align:middle">意见</td>
<td>
<div style="text-align:right">签字{{ qualityOpinion.internalConfirmer || '' }} 日期{{ qualityOpinion.internalConfirmDate || '' }}</div>
</td>
</tr>
<tr>
<td class="label" style="vertical-align:middle">商务<br>处置</td>
<td>
<table class="inner-table">
<tr>
<td class="label" style="width:100px">销售人员处<br>意见</td>
<td>{{ salesOpinion.handlingOpinion || '' }}</td>
</tr>
<tr>
<td class="label">销售部领导<br>审核意见</td>
<td>{{ salesOpinion.leaderOpinion || '' }}</td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="label" style="vertical-align:middle">公司领导审批意<br></td>
<td>
<div style="min-height:40px">{{ detail.planContent || '' }}</div>
<div style="text-align:right;margin-top:8px">签字  日期</div>
</td>
</tr>
</table>
</div>
<!-- ========== 附件三缺陷图片 ========== -->
<div class="page-break"></div>
<div class="attachment-section">
<h2 class="doc-title">附缺陷照片</h2>
<div v-if="defectImages.length > 0" class="defect-grid">
<div v-for="(img, idx) in defectImages" :key="idx" class="defect-item">
<img :src="img" class="defect-img" />
</div>
</div>
<div v-else class="empty-tip">暂无缺陷照片</div>
</div>
</div>
</div>
<div slot="footer" class="dialog-footer">
<el-button @click="visible = false"> </el-button>
<el-button type="primary" :loading="exporting" @click="exportPdf">
<i class="el-icon-download"></i> 导出PDF
</el-button>
</div>
</el-dialog>
</template>
<script>
import { getComplaintAccept } from "@/api/flow/complaintAccept";
import { listComplaintTask } from "@/api/flow/complaintTask";
import { listAcceptCoilRel } from "@/api/flow/acceptCoilRel";
import { getCustomer } from "@/api/crm/customer";
import { listByIds } from "@/api/system/oss";
import html2canvas from 'html2canvas';
import jsPDF from 'jspdf';
export default {
name: 'ExportPdfDialog',
filters: {
formatDate(val) {
if (!val) return '';
const d = new Date(val);
if (isNaN(d.getTime())) return val;
const y = d.getFullYear();
const m = String(d.getMonth() + 1).padStart(2, '0');
const day = String(d.getDate()).padStart(2, '0');
return `${y}.${m}.${day}`;
}
},
data() {
return {
visible: false,
loading: false,
exporting: false,
acceptId: null,
detail: {},
customer: {},
coilList: [],
taskList: [],
defectImages: []
};
},
computed: {
currentUser() {
return this.$store.state.user.name || '';
},
today() {
const d = new Date();
const y = d.getFullYear();
const m = String(d.getMonth() + 1).padStart(2, '0');
const day = String(d.getDate()).padStart(2, '0');
return `${y}.${m}.${day}`;
},
firstCoil() {
if (this.coilList.length === 0) return {};
const rel = this.coilList[0];
return rel.coilInfo || {};
},
firstContract() {
if (this.coilList.length === 0) return {};
const rel = this.coilList[0];
const orders = (rel.coilInfo && rel.coilInfo.orderList) || [];
return orders[0] || {};
},
coilNoSummary() {
return this.coilList
.map(rel => (rel.coilInfo && rel.coilInfo.currentCoilNo) || '')
.filter(Boolean)
.join('、');
},
coilWeightSummary() {
const weights = this.coilList
.map(rel => parseFloat((rel.coilInfo && rel.coilInfo.netWeight) || 0))
.filter(w => w > 0);
if (weights.length === 0) return '';
const total = weights.reduce((a, b) => a + b, 0);
return total.toFixed(3) + 't';
},
prodOpinion() {
return this.parseDeptOpinion(1);
},
qualityOpinion() {
return this.parseDeptOpinion(2);
},
salesOpinion() {
return this.parseDeptOpinion(3);
}
},
methods: {
open(acceptId) {
this.acceptId = acceptId;
this.visible = true;
this.loadData();
},
async loadData() {
this.loading = true;
try {
const [detailRes, taskRes, coilRes] = await Promise.all([
getComplaintAccept(this.acceptId),
listComplaintTask({ acceptId: this.acceptId, pageNum: 1, pageSize: 999 }),
listAcceptCoilRel({ acceptId: this.acceptId, pageNum: 1, pageSize: 999 })
]);
this.detail = detailRes.data || {};
this.taskList = (taskRes.rows || []).filter(t => t.rejectMark !== 1);
this.coilList = coilRes.rows || [];
if (this.detail.customerId) {
try {
const custRes = await getCustomer(this.detail.customerId);
this.customer = custRes.data || {};
} catch (e) {
this.customer = {};
}
}
if (this.detail.file) {
try {
const fileRes = await listByIds(this.detail.file);
const files = fileRes.data || [];
this.defectImages = files.map(f => f.url).filter(Boolean);
} catch (e) {
this.defectImages = [];
}
}
} catch (e) {
console.error('加载导出数据失败:', e);
this.$modal.msgError('加载数据失败');
} finally {
this.loading = false;
}
},
parseDeptOpinion(deptId) {
const task = this.taskList.find(t => t.deptId === deptId);
if (!task || !task.deptOpinion) return {};
try {
const obj = JSON.parse(task.deptOpinion);
return obj && typeof obj === 'object' ? obj : {};
} catch (e) {
return {};
}
},
handleClose() {
this.detail = {};
this.customer = {};
this.coilList = [];
this.taskList = [];
this.defectImages = [];
},
async exportPdf() {
const element = this.$refs.pdfContent;
if (!element) return;
this.exporting = true;
try {
const canvas = await html2canvas(element, {
scale: 2,
useCORS: true,
logging: false,
backgroundColor: '#ffffff',
windowWidth: 794
});
const imgData = canvas.toDataURL('image/png');
const pdf = new jsPDF('p', 'mm', 'a4');
const pdfWidth = pdf.internal.pageSize.getWidth();
const pageHeight = pdf.internal.pageSize.getHeight();
const imgWidth = pdfWidth;
const imgHeight = (canvas.height * imgWidth) / canvas.width;
if (imgHeight <= pageHeight) {
pdf.addImage(imgData, 'PNG', 0, 0, imgWidth, imgHeight);
} else {
let posY = 0;
const ratio = pdfWidth / canvas.width;
const pageCanvasHeight = pageHeight / ratio;
while (posY < canvas.height) {
if (posY > 0) pdf.addPage();
const pieceCanvas = document.createElement('canvas');
pieceCanvas.width = canvas.width;
pieceCanvas.height = Math.min(pageCanvasHeight, canvas.height - posY);
const ctx = pieceCanvas.getContext('2d');
ctx.drawImage(canvas, 0, posY, canvas.width, pieceCanvas.height, 0, 0, canvas.width, pieceCanvas.height);
const pieceData = pieceCanvas.toDataURL('image/png');
pdf.addImage(pieceData, 'PNG', 0, 0, imgWidth, pieceCanvas.height * ratio);
posY += pageCanvasHeight;
}
}
pdf.save(`${this.detail.complaintNo || '售后单'}_质量异议全套资料.pdf`);
this.$modal.msgSuccess('PDF导出成功');
this.visible = false;
} catch (err) {
console.error('PDF导出失败:', err);
this.$modal.msgError('PDF导出失败');
} finally {
this.exporting = false;
}
}
}
};
</script>
<style scoped>
.export-preview {
max-height: 70vh;
overflow-y: auto;
background: #f5f5f5;
padding: 16px;
}
.pdf-content {
width: 794px;
margin: 0 auto;
background: #ffffff;
padding: 40px 50px;
box-shadow: 0 2px 8px rgba(0,0,0,0.1);
}
.attachment-section {
margin-bottom: 20px;
}
.page-break {
page-break-after: always;
break-after: page;
height: 1px;
margin: 20px 0;
border-top: 1px dashed #ccc;
}
.doc-title {
text-align: center;
font-size: 20px;
font-weight: 700;
margin: 0 0 16px 0;
font-family: 'SimSun', 'Noto Serif SC', serif;
letter-spacing: 2px;
}
.sub-title {
text-align: center;
font-size: 16px;
font-weight: 700;
margin: 0 0 16px 0;
font-family: 'SimSun', 'Noto Serif SC', serif;
}
.form-table {
width: 100%;
border-collapse: collapse;
border: 1px solid #000;
font-size: 13px;
line-height: 1.6;
table-layout: fixed;
}
.form-table td {
border: 1px solid #000;
padding: 6px 8px;
word-break: break-all;
white-space: pre-wrap;
}
.form-table .label {
background-color: #f5f5f5;
font-weight: 500;
text-align: center;
vertical-align: middle;
}
.inner-table {
width: 100%;
border-collapse: collapse;
border: none;
}
.inner-table td {
border: 1px solid #000;
padding: 6px 8px;
word-break: break-all;
white-space: pre-wrap;
}
.complaint-desc {
border: 1px solid #000;
border-top: none;
padding: 10px 12px;
min-height: 80px;
}
.desc-label {
font-size: 12px;
color: #333;
margin-bottom: 8px;
}
.desc-content {
font-size: 13px;
line-height: 1.8;
white-space: pre-wrap;
}
.stamp-area {
border: 1px solid #000;
border-top: none;
padding: 16px 12px;
min-height: 60px;
font-size: 13px;
}
.company-section {
margin-top: 16px;
}
.company-header {
background-color: #f5f5f5;
text-align: center;
font-weight: 700;
font-size: 14px;
padding: 8px;
border: 1px solid #000;
}
.defect-grid {
display: flex;
flex-wrap: wrap;
gap: 12px;
}
.defect-item {
flex: 0 0 calc(50% - 6px);
border: 1px solid #ddd;
padding: 4px;
}
.defect-img {
width: 100%;
display: block;
object-fit: contain;
max-height: 300px;
}
.empty-tip {
text-align: center;
color: #999;
padding: 40px;
font-size: 14px;
}
.dialog-footer {
text-align: right;
}
</style>

View File

@@ -8,8 +8,6 @@
<el-step title="待审核" icon="el-icon-document" />
<el-step title="意见填写" icon="el-icon-edit-outline" />
<el-step title="汇总方案" icon="el-icon-s-data" />
<el-step title="执行反馈" icon="el-icon-s-promotion" />
<el-step title="执行完成" icon="el-icon-success" />
<el-step title="全部办结" icon="el-icon-circle-check" />
</el-steps>
<div class="current-status">
@@ -34,15 +32,13 @@ export default {
},
computed: {
/**
* el-steps active 属性是从 0 开始索引的
* 当 status=1 时 active=0待审核高亮
* status=2 时 active=1已完成待审核+意见填写中高亮),依此类推。
* status=5执行完成和 status=6全部办结共享第5步作为已完成状态。
* el-steps active 从 0 开始。
* 1=待审核→0, 2=意见填写→1, 3=汇总方案→2, 4=全部办结→3
*/
activeStep() {
if (this.flowStatus == null) return -1;
const v = Number(this.flowStatus);
if (v >= 6) return 5; // 全部办结 -> 第5步已完成
if (v >= 4) return 3;
return v - 1;
},
flowStatusText() {
@@ -50,9 +46,7 @@ export default {
1: '待审核',
2: '意见填写中',
3: '待汇总方案',
4: '执行反馈中',
5: '执行完成',
6: '全部办结'
4: '全部办结'
};
return map[this.flowStatus] || '未知';
},
@@ -61,9 +55,7 @@ export default {
1: 'info',
2: 'warning',
3: '',
4: 'warning',
5: 'success',
6: 'success'
4: 'success'
};
return map[this.flowStatus] || '';
}

View File

@@ -26,6 +26,8 @@
<span v-if="meta.complaintDate" title="投诉日期"><i class="el-icon-date"></i> 投诉日期{{ parseTime(meta.complaintDate, '{y}-{m}-{d}') }}</span>
</div>
<slot name="flow-overview"></slot>
<slot name="basic-info"></slot>
<slot name="contract-info"></slot>
</div>
@@ -58,9 +60,7 @@ export default {
1: '待审核',
2: '意见填写中',
3: '待汇总方案',
4: '执行反馈中',
5: '执行完成',
6: '全部办结'
4: '全部办结'
};
return map[this.flowStatus] || '未知';
},
@@ -69,9 +69,7 @@ export default {
1: 'info',
2: 'warning',
3: '',
4: 'warning',
5: 'success',
6: 'success'
4: 'success'
};
return map[this.flowStatus] || '';
}

View File

@@ -15,9 +15,7 @@
<el-option label="待审核" :value="1" />
<el-option label="意见填写中" :value="2" />
<el-option label="待汇总方案" :value="3" />
<el-option label="执行反馈中" :value="4" />
<el-option label="执行完成" :value="5" />
<el-option label="全部办结" :value="6" />
<el-option label="全部办结" :value="4" />
</el-select>
</div>
@@ -40,11 +38,11 @@
<el-tag v-if="item.flowStatus === 1" type="info" size="mini">待审核</el-tag>
<el-tag v-else-if="item.flowStatus === 2" type="warning" size="mini">意见填写中</el-tag>
<el-tag v-else-if="item.flowStatus === 3" size="mini">待汇总方案</el-tag>
<el-tag v-else-if="item.flowStatus === 4" type="warning" size="mini">执行反馈中</el-tag>
<el-tag v-else-if="item.flowStatus === 5" type="success" size="mini">执行完成</el-tag>
<el-tag v-else-if="item.flowStatus === 6" type="success" size="mini">全部办结</el-tag>
<el-tag v-else-if="item.flowStatus === 4" type="success" size="mini">全部办结</el-tag>
</div>
<div class="item-actions">
<el-button v-if="item.flowStatus === 4" size="mini" type="text" icon="el-icon-download"
@click.stop="handleExportPdf(item)" title="导出PDF"></el-button>
<el-button size="mini" type="text" icon="el-icon-edit" @click.stop="handleUpdate(item)"></el-button>
<el-button size="mini" type="text" icon="el-icon-delete" @click.stop="handleDelete(item)"></el-button>
</div>
@@ -76,7 +74,7 @@
:disabled="pdfLoading" title="导出PDF">导出PDF</el-button> -->
<el-button v-if="currentRow.flowStatus === 1" size="mini" type="primary" plain
icon="el-icon-s-promotion" @click="handleOpinionDispatch">意见下发</el-button>
<el-button v-if="currentRow.flowStatus === 3" size="mini" type="warning" plain
<el-button v-if="false" size="mini" type="warning" plain
icon="el-icon-s-promotion" @click="handleFeedbackDispatch">执行下发</el-button>
<el-button size="mini" type="text" icon="el-icon-refresh" @click="handleRefreshDetail"
title="刷新详情">刷新</el-button>
@@ -85,6 +83,10 @@
@click="handleDelete(currentRow)">删除</el-button>
</template>
<template #flow-overview>
<FlowOverviewSection :flowStatus="currentRow.flowStatus" />
</template>
<template #basic-info>
<BasicInfoSection :data="currentRow" />
</template>
@@ -92,8 +94,6 @@
<el-divider />
<FlowOverviewSection :flowStatus="currentRow.flowStatus" />
<CoilInfoSection :coilList="coilList" :loading="coilLoading" :editable="currentRow.flowStatus === 1"
@refresh="loadCoilList(currentRow.acceptId)"
@remove="handleRemoveCoil">
@@ -114,8 +114,11 @@
<div class="section-gap" />
<HandlingSchemeSection :content="currentRow.planContent" :editable="currentRow.flowStatus === 3" @save="handleSavePlan" />
<div class="section-gap" />
<template v-if="false">
<div class="section-gap" />
<ExecutionFeedbackSection :executeList="executeList" @refresh="refreshExecuteList" />
</template>
</div>
</div>
</template>
@@ -131,10 +134,25 @@
placeholder="请选择投诉日期" style="width:100%" />
</el-form-item>
<el-form-item label="投诉情况" prop="complaintContent">
<el-input v-model="form.complaintContent" type="textarea" :rows="4" placeholder="请输入投诉情况描述" />
<el-input v-model="form.complaintContent" type="textarea" :rows="4" placeholder="请输入投诉情况(含客户诉求)" />
</el-form-item>
<el-form-item label="客户诉求" prop="customerDemand">
<el-input v-model="form.customerDemand" type="textarea" :rows="3" placeholder="请输入客户诉求" />
<el-form-item label="关联客户" prop="customerId">
<CustomerSelect v-model="form.customerId" :style="{width:'100%'}" />
</el-form-item>
<el-form-item label="下游使用用户" prop="downstreamUserName">
<el-input v-model="form.downstreamUserName" placeholder="请输入下游使用用户名称" />
</el-form-item>
<el-form-item label="电话" prop="phone">
<el-input v-model="form.phone" placeholder="请输入电话" />
</el-form-item>
<el-form-item label="工程名称" prop="projectName">
<el-input v-model="form.projectName" placeholder="请输入使用的工程名称" />
</el-form-item>
<el-form-item label="使用地点" prop="projectLocation">
<el-input v-model="form.projectLocation" placeholder="请输入工程使用地点" />
</el-form-item>
<el-form-item label="产品用途" prop="productUsage">
<el-input v-model="form.productUsage" placeholder="请输入产品用途" />
</el-form-item>
<el-form-item label="关联钢卷">
<CoilSelector :multiple="true" :filters="{ status: 1 }" placeholder="选择钢卷" @confirm="handleCoilConfirm">
@@ -170,6 +188,8 @@
<el-button :loading="dispatchLoading" type="primary" @click="confirmFeedbackDispatch"> </el-button>
</div>
</el-dialog>
<ExportPdfDialog ref="exportPdfDialog" />
</div>
</template>
@@ -183,6 +203,7 @@ import jsPDF from 'jspdf';
import CoilSelector from "@/components/CoilSelector/index.vue";
import CurrentCoilNo from "@/components/KLPService/Renderer/CurrentCoilNo.vue";
import DragResizePanel from "@/components/DragResizePanel/index.vue";
import CustomerSelect from "@/components/KLPService/CustomerSelect/index.vue";
import HeaderControlSection from "./components/HeaderControlSection.vue";
import BasicInfoSection from "./components/BasicInfoSection.vue";
import ContractInfoSection from "./components/ContractInfoSection.vue";
@@ -191,13 +212,15 @@ import DepartmentOpinionSection from "./components/DepartmentOpinionSection.vue"
import HandlingSchemeSection from "./components/HandlingSchemeSection.vue";
import ExecutionFeedbackSection from "./components/ExecutionFeedbackSection.vue";
import FlowOverviewSection from "./components/FlowOverviewSection.vue";
import ExportPdfDialog from "./components/ExportPdfDialog.vue";
export default {
name: "AftermarketObjection",
components: {
CoilSelector, CurrentCoilNo, DragResizePanel,
CoilSelector, CurrentCoilNo, DragResizePanel, CustomerSelect,
HeaderControlSection, BasicInfoSection, ContractInfoSection,
CoilInfoSection, DepartmentOpinionSection, HandlingSchemeSection, ExecutionFeedbackSection, FlowOverviewSection
CoilInfoSection, DepartmentOpinionSection, HandlingSchemeSection, ExecutionFeedbackSection, FlowOverviewSection,
ExportPdfDialog
},
dicts: ['coil_quality_status'],
data() {
@@ -235,8 +258,7 @@ export default {
rules: {
complaintNo: [{ required: true, message: "请输入售后编号", trigger: "blur" }],
complaintDate: [{ required: true, message: "请选择投诉日期", trigger: "blur" }],
complaintContent: [{ required: true, message: "请输入投诉情况", trigger: "blur" }],
customerDemand: [{ required: true, message: "请输入客户诉求", trigger: "blur" }]
complaintContent: [{ required: true, message: "请输入投诉情况", trigger: "blur" }]
}
};
},
@@ -329,7 +351,12 @@ export default {
complaintNo: undefined,
complaintDate: undefined,
complaintContent: undefined,
customerDemand: undefined,
customerId: undefined,
downstreamUserName: undefined,
phone: undefined,
projectName: undefined,
projectLocation: undefined,
productUsage: undefined,
file: undefined,
auditStatus: undefined,
auditOpinion: undefined,
@@ -523,6 +550,9 @@ export default {
this.$modal.msgSuccess("移除成功");
this.loadCoilList(this.currentRow.acceptId);
}).catch(() => { });
},
handleExportPdf(row) {
this.$refs.exportPdfDialog.open(row.acceptId);
}
}
};

View File

@@ -73,6 +73,10 @@
<BasicInfoSection :data="acceptDetail" />
</template>
<template #flow-overview>
<FlowOverviewSection :flowStatus="acceptDetail.flowStatus" />
</template>
<template #contract-info>
<ContractInfoSection :coilList="dialogCoilList" />
</template>
@@ -80,20 +84,27 @@
<el-divider />
<FlowOverviewSection :flowStatus="acceptDetail.flowStatus" />
<CoilInfoSection :coilList="dialogCoilList" :loading="coilLoading" :editable="false" />
<div v-if="currentTask.taskStatus === 1 && opinionForm.deptOpinion" class="section-gap" />
<div v-if="currentTask.taskStatus === 1 && opinionForm.deptOpinion" class="opinion-preview-wrapper">
<div class="section-title">
<span>已提交意见 <span class="en-sub">· Submitted Opinion</span></span>
</div>
<DeptOpinionPreview :deptId="currentTask.deptId" :jsonData="opinionForm.deptOpinion" />
<div v-if="opinionForm.fillFile" class="opinion-file" style="margin-top:8px;">
<FileList :ossIds="opinionForm.fillFile" />
</div>
</div>
<div v-if="isEditable" class="section-gap" />
<div v-if="isEditable" class="opinion-form-wrapper">
<div class="opinion-form-section">
<div class="section-title">
<span>填写处理意见 <span class="en-sub">· Fill in Opinion</span></span>
<span>{{ currentTask.taskStatus === 1 ? '修改处理意见' : '填写处理意见' }} <span class="en-sub">· {{ currentTask.taskStatus === 1 ? 'Edit Opinion' : 'Fill in Opinion' }}</span></span>
</div>
<el-form ref="opinionForm" :model="opinionForm" label-width="100px">
<el-form-item label="处理意见" prop="deptOpinion">
<editor v-model="opinionForm.deptOpinion" :min-height="200" />
</el-form-item>
<DeptOpinionForm :deptId="currentTask.deptId" :jsonData="opinionForm.deptOpinion" @input="val => opinionForm.deptOpinion = val" />
<el-form-item label="意见文件">
<file-upload v-model="opinionForm.fillFile" />
</el-form-item>
@@ -121,10 +132,13 @@ import BasicInfoSection from "./components/BasicInfoSection.vue";
import CoilInfoSection from "./components/CoilInfoSection.vue";
import ContractInfoSection from "./components/ContractInfoSection.vue";
import FlowOverviewSection from "./components/FlowOverviewSection.vue";
import DeptOpinionForm from "./components/DeptOpinionForm.vue";
import DeptOpinionPreview from "./components/DeptOpinionPreview.vue";
import FileList from "@/components/FileList/index.vue";
export default {
name: "AftermarketOpinion",
components: { DragResizePanel, HeaderControlSection, BasicInfoSection, CoilInfoSection, ContractInfoSection, FlowOverviewSection },
components: { DragResizePanel, HeaderControlSection, BasicInfoSection, CoilInfoSection, ContractInfoSection, FlowOverviewSection, DeptOpinionForm, DeptOpinionPreview, FileList },
data() {
return {
loading: false,
@@ -212,7 +226,7 @@ export default {
},
canEdit(row) {
const status = (row.acceptInfo || {}).flowStatus;
return (status === 2 || status === 3) && row.taskStatus === 0;
return status === 2;
},
confirmCancel() {
this.$modal.confirm('确认取消?已填写的内容将不会保存。').then(() => {
@@ -235,7 +249,14 @@ export default {
}).catch(() => { }).finally(() => { this.rejectLoading = false; });
},
submitOpinion() {
if (!this.opinionForm.deptOpinion) {
try {
const data = JSON.parse(this.opinionForm.deptOpinion || '{}');
const hasContent = Object.values(data).some(v => v);
if (!hasContent) {
this.$modal.msgWarning("请至少填写一项处理意见");
return;
}
} catch (e) {
this.$modal.msgWarning("请填写处理意见");
return;
}
@@ -457,6 +478,10 @@ export default {
padding-top: 4px;
}
.opinion-preview-wrapper {
padding-top: 4px;
}
.opinion-form-section {
margin-bottom: 0;
}

View File

@@ -0,0 +1,464 @@
<template>
<div class="app-container objection-container">
<DragResizePanel :initialSize="280" :minSize="280" :maxSize="600">
<template #panelA>
<div class="left-panel">
<div class="panel-header">
<div class="header-title">
<i class="el-icon-s-data"></i>
<span>意见汇总</span>
<el-button size="mini" type="text" icon="el-icon-refresh" @click="getList" style="margin-left:4px;"
title="刷新列表"></el-button>
</div>
<el-select v-model="queryParams.flowStatus" placeholder="全部阶段" clearable size="mini" @change="handleQuery"
class="header-filter">
<el-option label="待汇总方案" :value="3" />
<el-option label="全部办结" :value="4" />
</el-select>
</div>
<div class="search-row">
<el-input v-model="queryParams.complaintNo" placeholder="搜索售后编号..." clearable prefix-icon="el-icon-search"
size="small" @keyup.enter.native="handleQuery" @clear="handleQuery" />
</div>
<div v-loading="loading" class="list-body">
<div v-for="item in dataList" :key="item.acceptId" class="list-item"
:class="{ active: currentRow && currentRow.acceptId === item.acceptId }" @click="handleRowClick(item)">
<div class="item-main">
<span class="item-title">{{ item.complaintNo }}</span>
<span class="item-sub">{{ parseTime(item.complaintDate, '{y}-{m}-{d}') }}</span>
</div>
<div class="item-meta">
<el-tag v-if="item.flowStatus === 3" size="mini">待汇总方案</el-tag>
<el-tag v-else-if="item.flowStatus === 4" type="success" size="mini">全部办结</el-tag>
</div>
</div>
<div v-if="dataList.length === 0 && !loading" class="list-empty">
<i class="el-icon-folder-opened"></i>
<span>暂无待汇总的售后单</span>
</div>
</div>
<div class="list-footer">
<pagination :total="total" :page.sync="queryParams.pageNum" :limit.sync="queryParams.pageSize"
@pagination="getList" />
</div>
</div>
</template>
<template #panelB>
<div class="right-panel">
<div v-if="!currentRow" class="empty-tip">
<i class="el-icon-info"></i>
<span>请在左侧列表中选择一条售后单查看详情</span>
</div>
<div v-else v-loading="detailLoading" class="detail-content">
<HeaderControlSection :complaintNo="currentRow.complaintNo" :flowStatus="currentRow.flowStatus"
:meta="currentRow">
<template #actions>
<el-button v-if="currentRow.flowStatus === 3" size="mini" type="success" plain
icon="el-icon-circle-check" :loading="completeLoading" @click="handleComplete"> </el-button>
<el-button v-if="currentRow.flowStatus === 4" size="mini" type="primary" plain
icon="el-icon-download" @click="handleExportPdf">导出</el-button>
<el-button size="mini" type="text" icon="el-icon-refresh" @click="handleRefreshDetail"
title="刷新详情">刷新</el-button>
</template>
<template #basic-info>
<BasicInfoSection :data="currentRow" />
</template>
<template #flow-overview>
<FlowOverviewSection :flowStatus="currentRow.flowStatus" />
</template>
</HeaderControlSection>
<el-divider />
<CoilInfoSection :coilList="coilList" :loading="coilLoading" :editable="false"
@refresh="loadCoilList(currentRow.acceptId)" />
<div class="section-gap" />
<ContractInfoSection :coilList="coilList" />
<div class="section-gap" />
<DepartmentOpinionSection :taskList="taskList" @refresh="refreshTaskList" />
<div class="section-gap" />
<HandlingSchemeSection :content="currentRow.planContent" :editable="currentRow.flowStatus === 3" @save="handleSavePlan" />
</div>
</div>
</template>
</DragResizePanel>
<ExportPdfDialog ref="exportPdfDialog" />
</div>
</template>
<script>
import { listComplaintAccept, getComplaintAccept, updateComplaintAccept } from "@/api/flow/complaintAccept";
import { listComplaintTask } from "@/api/flow/complaintTask";
import { listAcceptCoilRel } from "@/api/flow/acceptCoilRel";
import DragResizePanel from "@/components/DragResizePanel/index.vue";
import HeaderControlSection from "./components/HeaderControlSection.vue";
import BasicInfoSection from "./components/BasicInfoSection.vue";
import ContractInfoSection from "./components/ContractInfoSection.vue";
import CoilInfoSection from "./components/CoilInfoSection.vue";
import DepartmentOpinionSection from "./components/DepartmentOpinionSection.vue";
import HandlingSchemeSection from "./components/HandlingSchemeSection.vue";
import FlowOverviewSection from "./components/FlowOverviewSection.vue";
import ExportPdfDialog from "./components/ExportPdfDialog.vue";
export default {
name: "AftermarketSummary",
components: {
DragResizePanel,
HeaderControlSection, BasicInfoSection, ContractInfoSection,
CoilInfoSection, DepartmentOpinionSection, HandlingSchemeSection, FlowOverviewSection,
ExportPdfDialog
},
dicts: ['coil_quality_status'],
data() {
return {
loading: true,
detailLoading: false,
coilLoading: false,
completeLoading: false,
total: 0,
dataList: [],
currentRow: null,
queryParams: {
pageNum: 1,
pageSize: 10,
complaintNo: undefined,
flowStatus: 3
},
coilList: [],
taskList: []
};
},
created() {
this.getList();
},
methods: {
getList() {
this.loading = true;
listComplaintAccept(this.queryParams).then(response => {
this.dataList = response.rows;
this.total = response.total;
this.loading = false;
});
},
handleQuery() {
this.queryParams.pageNum = 1;
this.getList();
},
handleRowClick(row) {
this.currentRow = row;
this.loadDetail(row.acceptId);
},
loadDetail(acceptId) {
this.detailLoading = true;
getComplaintAccept(acceptId).then(response => {
this.currentRow = response.data;
this.loadRelData(acceptId);
}).finally(() => { this.detailLoading = false; });
},
loadRelData(acceptId) {
this.loadCoilList(acceptId);
listComplaintTask({ acceptId, pageNum: 1, pageSize: 999 }).then(r => {
this.taskList = r.rows || [];
});
},
loadCoilList(acceptId) {
this.coilLoading = true;
listAcceptCoilRel({ acceptId, pageNum: 1, pageSize: 999 }).then(r => {
this.coilList = r.rows || [];
}).finally(() => { this.coilLoading = false; });
},
handleRefreshDetail() {
if (this.currentRow && this.currentRow.acceptId) {
this.loadDetail(this.currentRow.acceptId);
}
},
handleSavePlan(planContent) {
updateComplaintAccept({ acceptId: this.currentRow.acceptId, planContent }).then(() => {
this.$modal.msgSuccess("处理方案保存成功");
this.loadDetail(this.currentRow.acceptId);
});
},
refreshTaskList() {
if (this.currentRow && this.currentRow.acceptId) {
listComplaintTask({ acceptId: this.currentRow.acceptId, pageNum: 1, pageSize: 999 }).then(r => {
this.taskList = r.rows || [];
});
}
},
handleComplete() {
this.$modal.confirm('确认将此售后单办结?办结后部门将无法再修改意见。').then(() => {
this.completeLoading = true;
return updateComplaintAccept({ acceptId: this.currentRow.acceptId, flowStatus: 4 });
}).then(() => {
this.$modal.msgSuccess("已办结");
this.completeLoading = false;
this.loadDetail(this.currentRow.acceptId);
this.getList();
}).catch(() => { this.completeLoading = false; });
},
handleExportPdf() {
this.$refs.exportPdfDialog.open(this.currentRow.acceptId);
}
}
};
</script>
<style scoped>
.objection-container {
height: calc(100vh - 84px);
}
.left-panel {
display: flex;
flex-direction: column;
height: 100%;
background: #f5f7fa;
border-right: 1px solid #e4e7ed;
}
.panel-header {
display: flex;
align-items: center;
justify-content: space-between;
padding: 12px 14px 8px;
background: #f5f7fa;
}
.header-title {
display: flex;
align-items: center;
gap: 6px;
font-size: 14px;
font-weight: 600;
color: #303133;
}
.header-title i {
color: #409eff;
font-size: 16px;
}
.header-filter {
width: 130px;
}
.search-row {
display: flex;
align-items: center;
gap: 6px;
padding: 0 14px 10px;
background: #f5f7fa;
}
.list-body {
flex: 1;
overflow-y: auto;
padding: 0 6px;
}
.list-item {
display: flex;
align-items: center;
padding: 10px 12px;
margin-bottom: 2px;
cursor: pointer;
border-radius: 6px;
transition: all 0.15s;
}
.list-item:hover {
background: #ebeef5;
}
.list-item.active {
background: #d9ecff;
}
.list-item.active .item-title {
color: #409eff;
font-weight: 600;
}
.item-main {
flex: 1;
min-width: 0;
display: flex;
flex-direction: column;
gap: 3px;
}
.item-title {
font-size: 13px;
font-weight: 500;
color: #303133;
white-space: nowrap;
overflow: hidden;
text-overflow: ellipsis;
}
.item-sub {
font-size: 12px;
color: #909399;
}
.item-meta {
flex-shrink: 0;
margin: 0 8px;
}
.list-empty {
display: flex;
flex-direction: column;
align-items: center;
justify-content: center;
padding: 60px 0;
color: #c0c4cc;
font-size: 13px;
gap: 8px;
}
.list-empty i {
font-size: 32px;
}
.list-footer {
border-top: 1px solid #e4e7ed;
padding: 2px 8px 0;
background: #f5f7fa;
}
/* ========== 右侧面板 ========== */
.right-panel {
height: 100%;
overflow-y: auto;
padding: 12px 16px;
background: #faf8f5;
}
.right-panel .detail-content {
margin: 0 auto;
background: #ffffff;
padding: 28px 32px 36px;
box-shadow: 0 1px 4px rgba(0,0,0,0.06), 0 2px 12px rgba(0,0,0,0.04);
min-height: 100%;
}
.empty-tip {
display: flex;
align-items: center;
justify-content: center;
height: 100%;
color: #909399;
font-size: 14px;
gap: 8px;
}
.section-title {
font-family: 'Georgia', 'Times New Roman', 'Noto Serif SC', 'SimSun', serif;
width: 100%;
font-size: 15px;
font-weight: 700;
color: #1a1a1a;
margin: 22px 0 12px 0;
padding: 0 0 10px 0;
border-bottom: 1px solid #d4d0c8;
display: flex;
align-items: center;
gap: 10px;
letter-spacing: 0.3px;
}
.section-title:first-child {
margin-top: 0;
}
.section-gap {
height: 16px;
}
.plan-content {
padding: 12px 16px;
background: #faf8f5;
border: 1px solid #e8e4de;
border-radius: 2px;
font-size: 13px;
line-height: 1.8;
color: #1a1a1a;
}
.empty-data {
color: #8c8c8c;
font-size: 13px;
padding: 8px 0;
font-style: italic;
}
/* 正式表格覆写 */
.right-panel .el-table {
border: 1px solid #e8e4de !important;
border-radius: 2px !important;
font-size: 12px !important;
}
.right-panel .el-table thead th {
background-color: #2c3e50 !important;
color: #ffffff !important;
font-weight: 600 !important;
font-size: 11px !important;
letter-spacing: 0.5px !important;
border-bottom: none !important;
font-family: 'Georgia', 'Times New Roman', serif;
}
.right-panel .el-table thead th .cell {
color: #ffffff !important;
}
.right-panel .el-table__body tr:hover > td {
background-color: #f7f5f0 !important;
}
.right-panel .el-table--border td {
border-right: 1px solid #f0ece6 !important;
}
.right-panel .el-table--border th {
border-right: 1px solid #3a5166 !important;
}
.right-panel .el-table td {
padding: 6px 4px !important;
color: #3a3a3a !important;
}
.right-panel .el-divider--horizontal {
margin: 8px 0 4px;
background-color: #e0dcd6;
}
.right-panel .el-tag {
border-radius: 2px;
font-family: 'Georgia', 'Times New Roman', serif;
letter-spacing: 0.3px;
}
.right-panel .el-tag--mini {
padding: 0 6px;
line-height: 20px;
height: 20px;
}
.right-panel .el-tag--small {
padding: 0 8px;
}
</style>

View File

@@ -72,12 +72,14 @@
<template #basic-info>
<BasicInfoSection :data="acceptDetail" />
</template>
<template #flow-overview>
<FlowOverviewSection :flowStatus="acceptDetail.flowStatus" />
</template>
</HeaderControlSection>
<el-divider />
<FlowOverviewSection :flowStatus="acceptDetail.flowStatus" />
<CoilInfoSection :coilList="dialogCoilList" :loading="coilLoading" :editable="false" />
<ContractInfoSection :coilList="dialogCoilList" />